General Manager

gobravvo; Pasadena (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee discounts

Leadership training and development

Advancement opportunities

Job summary

Stress Free Auto Care is seeking a General Manager to own the shop’s performance across revenue, profitability, people, and customer experience. You’ll scale operations as the business grows, developing leaders and driving sustainable results.

You will analyze financial data, set objectives, and implement plans to improve retention, value, and efficiency while maintaining high standards of quality and service.

Qualifications

• Experience leading a store, branch, department, or business against measurable financial and operating goals.
• Proven success driving revenue growth, improving business performance, and taking accountability for results.
• Experience owning or influencing P&L performance, including revenue, labor, margins, expenses, and profitability.
• Demonstrated success hiring, coaching, developing, and holding teams accountable.
• The ability to develop leaders rather than simply manage individual contributors.
• Strong commercial and operational judgment with comfort using data to make decisions.
• A bias toward action—you identify problems early, build solutions, and stay engaged until results improve.
• High standards for customer experience, quality, accountability, and execution.
• The ambition and capability to grow into increasingly complex business leadership roles.
• Automotive experience is valuable, but it isn't what defines our ideal General Manager.

Responsibilities

• Own shop revenue, profitability, and overall financial performance.
• Own and consistently work toward an individual revenue attainment goal in addition to the store's overall revenue target.
• Develop and execute strategies to grow sales, improve retention, expand customer value, and create new revenue opportunities.
• Use financial and operating data to identify trends, diagnose performance gaps, and take action.
• Manage labor, margins, expenses, and shop resources in support of sustainable business performance.
• Build, lead, and retain a high-performing team with clear expectations and consistent accountability.
• Own hiring, onboarding, coaching, performance management, and employee development.
• Develop Assistant General Managers and other future leaders who are capable of taking on greater responsibility.
• Address underperformance quickly while recognizing and developing strong performers.
• Own day-to-day shop execution across workflow, staffing, productivity, quality, and customer experience.
• Ensure the team delivers a consistent sales and service experience built around trust, transparency, urgency, and follow-through.
• Identify operational bottlenecks and implement solutions that improve efficiency, throughput, and customer turnaround.
• Maintain strong standards around repair quality, safety, customer concerns, damages, and comebacks.

Skills

Store leadership

Revenue growth

P&L ownership

Hiring and coaching

People development

Data-driven decisions

Operational discipline

Customer experience

Leadership potential

Strategic thinking

Job description

Build the business. Develop the team. Lead what's next.

About Stress Free Auto Care

Stress Free Auto Care is redefining the automotive repair experience through modern technology, exceptional service, and a customer-first approach built around trust and transparency.

We're growing quickly, and that growth depends on leaders who can build high-performing teams, create strong businesses, and develop the next generation of Stress Free Auto Care leadership.

The Role

The General Manager owns the performance of the shop across revenue, profitability, people, customer experience, and day-to-day execution.

You may already lead a store, branch, department, or business today. What makes this opportunity different is the scale of what you can build next. As Stress Free Auto Care continues to grow, we're looking for proven leaders who can build successful businesses today while developing the capability to lead increasingly complex operations tomorrow.

You'll be expected to understand what drives your business, identify where performance can improve, and turn company goals into clear shop-level priorities. That means growing revenue, managing expenses, developing talent, improving customer retention, and building an operation capable of delivering consistent results.

Ultimately, the shop is yours to lead. When performance is strong, you understand why. When it isn't, you identify the problem, build the plan, and drive the solution.

General Managers who consistently build strong businesses and develop strong leaders can progress into broader operational leadership: General Manager, Senior General Manager, District Manager.

Your growth is driven by sustained business performance, leadership capability, talent development, and readiness to take on greater ownership.

What You'll Own

Business Performance

Own shop revenue, profitability, and overall financial performance.

Own and consistently work toward an individual revenue attainment goal in addition to the store's overall revenue target.

Develop and execute strategies to grow sales, improve retention, expand customer value, and create new revenue opportunities.

Use financial and operating data to identify trends, diagnose performance gaps, and take action.

Manage labor, margins, expenses, and shop resources in support of sustainable business performance.

People Leadership

Build, lead, and retain a high-performing team with clear expectations and consistent accountability.

Own hiring, onboarding, coaching, performance management, and employee development.

Develop Assistant General Managers and other future leaders who are capable of taking on greater responsibility.

Address underperformance quickly while recognizing and developing strong performers.

Operational & Customer Excellence

Own day-to-day shop execution across workflow, staffing, productivity, quality, and customer experience.

Ensure the team delivers a consistent sales and service experience built around trust, transparency, urgency, and follow-through.

Identify operational bottlenecks and implement solutions that improve efficiency, throughput, and customer turnaround.

Maintain strong standards around repair quality, safety, customer concerns, damages, and comebacks.

What Success Looks Like

• Deliver sustained revenue and profitability growth.
• Build teams that consistently perform against clear expectations.
• Develop strong leaders and create bench strength for future growth.
• Improve customer loyalty, retention, and long-term business value.
• Use KPIs and financial data to anticipate issues and make sound business decisions.
• Build an operation that performs through strong people, systems, and standards not constant GM intervention.

What You Bring

• Experience leading a store, branch, department, or business against measurable financial and operating goals.
• Proven success driving revenue growth, improving business performance, and taking accountability for results.
• Experience owning or influencing P&L performance, including revenue, labor, margins, expenses, and profitability.
• Demonstrated success hiring, coaching, developing, and holding teams accountable.
• The ability to develop leaders rather than simply manage individual contributors.
• Strong commercial and operational judgment with comfort using data to make decisions.
• A bias toward action-you identify problems early, build solutions, and stay engaged until results improve.
• High standards for customer experience, quality, accountability, and execution.
• The ambition and capability to grow into increasingly complex business leadership roles.
• Automotive experience is valuable, but it isn't what defines our ideal General Manager. We're looking for proven business leaders with strong commercial instincts, operational discipline, people-development capability, and a history of delivering measurable results.

What We Offer

Compensation: Base Salary + Uncapped Sales Bonus

Salary: $80,000-$90,000

Expected Annual On Target Earnings: $100,000-$135,000+

Benefits: Competitive compensation with performance-based earning opportunity

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Employee discounts
• Leadership training and ongoing professional development
• Significant advancement opportunities as Stress Free Auto Care continues to grow

Ready to Own the Outcome? We're looking for leaders who understand that leadership means owning the number, developing the people, solving the problems, and building a stronger business. If you've built successful teams, delivered measurable results, and you're ready to apply that experience at a greater scale, we want to meet you. Build the business. Develop the team. Own the outcome. Lead what's next.