General Manager

Sonic Drive-In; Palm Bay (FL); On-site; USD 55,000 - 60,000; Full time

Job summary

SONIC Drive-In in Palm Bay, FL seeks a General Manager to lead restaurant operations, train staff, and ensure safe, efficient service with exceptional guest experiences.

You will hire and develop the team, manage inventory and payroll records, and implement marketing plans to drive sales. Requires 2+ years in QSR management and a high school diploma; salary ranges from $55,000 to $60,000 per year.

Qualifications

• Minimum of two years of restaurant management experience (QSR preferred).
• Ability to work 5 days per week with irregular hours, nights, weekends, and holidays.
• Knowledge of labor laws, budgeting and staffing practices.
• Leadership and supervisory skills; strong communication.
• Problem solving, decision-making and conflict resolution abilities.

Responsibilities

• Manages, trains, monitors and coaches crew, carhops and skating carhops.
• Directs drive-in staff to meet operational standards.
• Prepares staff schedules and adjusts staffing levels as needed.
• Maintains inventory and places supply orders within cost controls.
• Ensures accurate payroll and employment records.
• Resolves guest requests and addresses complaints promptly.
• Hires restaurant crew and management to achieve staffing goals.
• Develops action plans to address unfavorable financial or sales trends.
• Develops and implements a marketing plan.

Education

High school diploma or equivalent

Job description

Job Description

It’s the dream job you never have to wake up from. At SONIC, you’ll whistle while you work, gaining a sense of accomplishment along the way. You’ll interact with fantastic people, earn great pay, sport a cool uniform.

As a SONIC Drive-In restaurant General Manager, you are indeed a general—leading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience.

Essential General Manager restaurant job duties are listed below:

• Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
• Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures
• Completes and maintains all drive-in restaurant employment related records and payroll records
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints
• Interview and hire restaurant crew and management team members to achieve proper staffing levels
• Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends
• Develop and implement a marketing plan

QD Sonic's Pay Rate - $55,000-$60,000/year

Requirements

Additional General Manager Requirements:

• High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
• Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision
• Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays
• Knowledge of recruiting, interviewing and selection practices
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills; effective verbal and written communication skills
• Basic accounting and computer skills
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Problem solving, decision-making and conflict-resolution skills
• Willingness to abide by the appearance, uniform and hygiene standards at SONIC
• Promotes and embodies the Quality Way Core Values