General Manager

Sonic-Drive-in; Owensboro (KY); On-site; USD 45,000 - 75,000; Full time

Job summary

SONIC Drive-In is seeking a General Manager to lead drive-in operations, train crew and manage shifts to deliver fast, safe and friendly service. You will oversee staffing, scheduling, inventory and payroll while maintaining standards and profitability.

You will recruit, train and coach team members, enforce policies, and drive guest satisfaction through active problem-solving and clear communication. This role requires flexibility for nights, weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Two years of restaurant management experience preferred (QSR).
• Ability to work five days with irregular hours including nights and weekends.
• Knowledge of recruiting, interviewing and selection.
• Knowledge of federal/state labor laws and sanitation rules.
• Strong leadership and verbal/written communication skills.
• Basic accounting and computer skills.

Responsibilities

• Manages, trains, monitors and coaches crew, carhops and skating carhops.
• Directs and assigns staff to meet operating standards.
• Ensures compliance with employee handbook and practices.
• Performs opening and/or closing duties.
• Prepares work schedules and adjusts staffing as needed.
• Maintains inventory and places orders within cost controls.
• Completes payroll and employment records.
• Reinforces customer service and guest satisfaction.
• Resolves guest requests and addresses complaints with supervision.
• Interview and hire staff to achieve proper staffing levels.
• Prepare operational reports and develop action plans for sales trends.
• Develop and implement a marketing plan.

Skills

Leadership

People management

Staff training

Recruiting

Communication

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Advanced studies in business/restaurant management

Job description

It’s the dream job you never have to wake up from. At SONIC, you’ll whistle while you work, gaining a sense of accomplishment along the way. You’ll interact with fantastic people, earn great pay, sport a cool uniform.

As a SONIC Drive-In restaurant General Manager, you are indeed a general—leading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience.

Essential General Manager Restaurant Job Duties

• Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
• Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures
• Completes and maintains all drive-in restaurant employment related records and payroll records
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints
• Interview and hire restaurant crew and management team members to achieve proper staffing levels
• Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends
• Develop and implement a marketing plan

Requirements

Additional General Manager Requirements

• High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
• Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision
• Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays
• Knowledge of recruiting, interviewing and selection practices
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills; effective verbal and written communication skills
• Basic accounting and computer skills
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Problem solving, decision-making and conflict-resolution skills
• Willingness to abide by the appearance, uniform and hygiene standards at SONIC

SONIC and its independent franchise owners are Equal Opportunity Employers.