General Manager

FWS; Olympia (WA); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Medical/Rx insurance

Dental insurance

Vision insurance

Life Insurance

PTO

Cell phone reimbursement

Job summary

A well-known restaurant franchise is seeking a General Manager in Olympia, WA. This role involves overseeing daily operations, managing the team, and ensuring exceptional customer service. Candidates should have at least 2 years of supervisory experience in food service and possess strong leadership skills. The position offers a competitive hourly wage and benefits including medical, PTO, and 401k. Flexible hours are required, including evenings and weekends.

Qualifications

• Minimum of 2 years of previous food service or restaurant supervisory experience.
• Experience using a computer and register (POS) system.
• Available to work flexible hours including evenings and weekends.

Responsibilities

• Oversee daily operations and manage team performance.
• Recruit, train, and schedule team members.
• Ensure restaurant meets operational standards and quality food products.

Skills

Customer service mentality

Leadership skills

Organizational and time management

Proactive problem-solver

Education

Food Handler Certification

Tools

POS system

Job description

General Manager

We are looking for excellent General Manager candidates to join our management team. The primary role of the Wingstop General Manager is to work in tandem with the District Manager to oversee the daily operations of the store, provide exceptional customer service and proactively manage the front‑ and back‑of‑house team. The ideal candidate is focused on excellent customer service and operational results, has demonstrated restaurant leadership experience, and has a passion for growing the business and developing their team.

Qualifications / Education / Experience

• Minimum of 2 years of previous food service or restaurant supervisory experience.
• Food Handler Certification required. Can be obtained during onboarding training.
• Experience using a computer and register (POS) system.
• Available to work flexible hours that may include mornings, evenings, weekends, late nights and/or holidays.
• Spanish speaking a plus.

Summary of Key Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop.
• Responsible for recruiting, selecting, orienting, training, assigning, scheduling team members, in partnership with the District Manager.
• Works with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members with professional maturity. Communicates job expectations to the staff; plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
• Communicates in a timely and effective manner with District Manager about operational and human resources issues.
• Performs regular restaurant inspections to ensure team and restaurant meet standards.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Tracks inventory and ensures accurate record keeping.
• Identifies and resolves issues with food preparation. Helps team handle customer service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
• Maintains a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations; maintaining security systems.
• Accomplishes company goals by accepting ownership for new and different job responsibilities; explores opportunities to add value to job accomplishments.
• Meets restaurant operating policies and standards, including providing quality food products, cash handling and store safety and security, with or without reasonable accommodation.
• Maintains operational standards and requirements in the restaurant; identifies and communicates maintenance problems to the Facilities Department; maintains all facilities to Wingstop’s company standards; ensures communication is passed across organization from the General Manager and District Manager to every team member in the restaurant.
• Uses company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverages the support of the Restaurant Support Center; ensures all risk management issues follow company standards.
• Strong business acumen and ability to drive results through team collaboration to achieve store metrics.

Required Knowledge, Skills and Abilities

• Guest service mentality has a genuine desire to serve the guests.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Ongoing learner; exhibits insatiable curiosity and an interest in self‑improvement.
• Ability to measure performance, subjectively and objectively.
• Cultivates attractive culture within the restaurant.
• Ability to handle numerous job duties essential to running a restaurant.
• Competent in the key areas of responsibility which includes labor management, store operations, and guest relations.
• Superior leadership, organizational and time management skills.
• Possesses a confident and professional demeanor. Inspires trust, models best practices, and cultivates morale and teamwork amongst team members.
• Proactive problem‑solver and decision‑maker.
• Must thoroughly understand the importance of good hygiene and food handling practices.
• Ability to lift and carry, push, or pull heavy objects up to 50 pounds, with or without reasonable accommodation.
• Ability to stand for long periods of time and work in a fast‑paced environment.

Benefits

• Medical/Rx, dental and vision insurance packages for full‑time employees.
• Life Insurance – $25k company provided with election of health benefits.
• PTO
• Cell phone reimbursement

Hourly job | Compensation Range: $25.00‑$27.00 per hour (DOE and Location). Base hourly rate, quarterly bonus, health benefits, sick time, vacation time, 401k, and free meals are included.

WINGSTOP – FWS is an independent owned and operated franchisee. Equal Opportunity Employer.

Independent owned and operated franchisee. Equal Opportunity Employer.