General Manager

EōS Fitness; Ogden (UT); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training and merchandise

Employee referral program

Daily pay option

401(k) with company matching

Job summary

EōS Fitness is looking for a dedicated individual to join their team in Ogden, UT. This role focuses on developing a team that delivers exceptional customer experience while meeting business objectives. Responsibilities include hiring, training staff, communicating effectively, and ensuring high-quality customer service.

The ideal candidate has 2 years of sales management experience, strong communication skills, and a desire to thrive in the fitness industry. Competitive compensation and benefits, including free membership, are offered.

Qualifications

• 2 years of sales management experience.
• 3‑4 years of customer service experience.
• Strong communication skills for interacting with employees and vendors.

Responsibilities

• Hiring, training, and supervising staff members.
• Communicate goals and procedures to staff members.
• Set and achieve membership and revenue goals.

Skills

Sales management experience

Customer service experience

Strong communication skills

Relationship building

Detail orientation

MS Office skills

Job description

EōS Fitness is bold, upbeat, and motivating. Our core purpose is to create loyal, lifelong fans and exercise practitioners. We value personal responsibility, optimism, learning, teamwork, and a hard-fought win mentality.

Position Purpose

Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities

• Hiring, training, scheduling, and supervising staff members, including Assistant General Managers and Fitness Consultants.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign-ups.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

Qualifications

• 2 years of sales management experience.
• 3‑4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills.
• Excellent MS Office skills.
• Someone who embraces our Core Values.

Requirements

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
• Ability to access and operate the company computer system, including preparing documents, entering data, and reading reports from a database or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Compensation

$65,000—$70,000 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise—including supplements.
• Employee referral program.
• Daily pay option, allowing you to access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, and employee assistance program.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

*Based on eligibility of tenure and full‑time vs. part‑time employment.

Equal Opportunity Employment

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.