General Manager

MOD SUPER FAST PIZZA, LLC.; Oak Creek (WI); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Quarterly performance bonus up to $6,0

Paid Sick Time

4 Weeks of Paid Vacation

Medical, dental and vision insurance

FREE pizza, salad, and beverages

Discounted gym membership

Free counseling sessions

401(k) retirement

Job summary

MOD Pizza is seeking a General Manager in Wisconsin to lead restaurant operations and a team, driving profitability and guest satisfaction. You will coach leaders, manage staffing, and partner with support teams to execute MOD standards.

The role emphasizes leadership, community engagement, and operational excellence, with a compensation range of $55,000–$65,000 plus a quarterly bonus potential and comprehensive benefits. Join a fast-paced, people-focused environment.

Qualifications

• 2+ years of experience leading leaders in restaurant management.
• Experience executing training, performance and staffing programs in a restaurant or similar environment.
• Strong business acumen with ability to read and develop action plans from financials.
• Experience working with internal support teams in Human Resources, Supply Chain, Marketing and other functions.
• Decisive decision-maker with sound judgment.
• Must obtain a food safety certification and/or alcohol beverage certification within 30 days of start date.
• Proficient in written and oral communication.
• Must be able to support restaurant hours, including peak demand hours.
• Must be 21 years of age or older.

Responsibilities

• Provide leadership to the squad and develop leadership capabilities across the restaurant.
• Review restaurant results and develop action plans to improve performance using MOD tools.
• Own staffing and build talent pipelines; conduct fair, compliant interviews.
• Ensure compliance documentation throughout the employee lifecycle.
• Utilize MOD training plans to move hires along learning journeys.
• Act as a community engagement ambassador and drive fundraising and catering initiatives.
• Plan staffing and schedules using forecasts and the labor model.
• Maintain Loss Prevention and Asset Protection procedures for cash handling and safety.
• Manage ordering and inventory to meet targets and performance.
• Communicate internal updates and attend meetings to stay aligned with initiatives.
• Build strong relationships with vendors and facilities to maintain high-quality experiences.

Skills

Leadership experience

Training & staffing programs

Business acumen

Cross-functional collaboration

Communication

Food safety certification

Able to work evenings/weekends

21+ years old

Job description

Compensation: $55,000 - $65,000

Wage will vary based on a candidate’s qualifications, competencies, experience, geographic location.

Restaurant General Manager Benefits:

• Quarterly performance bonus program earning up to $6,000 annually.
• Paid Sick Time
• 4 Weeks of Paid Vacation
• Medical, dental and vision insurance eligibility based on hours worked
• FREE pizza, salad, and beverages
• Discounted gym membership
• Free counseling sessions
• 401(k) retirement

Overview

As a MOD Pizza General Manager, you contribute to the success of the MOD community by leading your restaurant and a team of squad to deliver the MOD commitment to your guests. This is a position that requires genuine love for people, business savvy, and a high level of care, and accountability. Your objective is to live, teach, and demonstrate MOD Pizza culture in all interactions with your squad and guests, while maintaining the profitability of your restaurant.

You will spend your time in two (2) key areas. The first is working shoulder to shoulder with your squad coaching and supporting them and modeling a great guest experience. The second is admin work, where you are focused on making business and community engagement plans as well as completing other GM specific tasks.

Success in this role is measured through managing the restaurant’s financial performance, and just as importantly, by developing others and inspiring them to reach their potential.

Key Responsibilities

• Provide leadership to the entire squad with additional focus on developing leadership capabilities in the restaurant. This is a leader of leaders role. Leading through other leaders is key to success in the GM role, by ensuring your delegations are executed, while keeping full accountability of all performance in the restaurant.
• Identify opportunities to improve and/or maintain restaurant performance and/or results, by regularly reviewing restaurant results and develop action plans to achieve success, using MOD tools (P&L, scorecard, etc.).
• Own restaurant staffing. Be proactive in building talent pipelines and seek support ahead of a crisis. Continuously work toward being a kind and compliant interviewer, utilizing the tools and trainings provided. Every candidate is a guest too, and we want to uplift the dignity of every applicant.
• Follow policies and timelines regarding all required employee processing and compliance documentation throughout employee lifecycle.
• Utilize MOD training plans to help move newly hired squad along on their learning journey, so they see the impact of their contributions quickly. Recognize that training is not static, by continuously assessing every learner and providing the right level of support and direction to execute MOD standards.
• Be a proactive community engagement ambassador, championing how MOD and the community lift each other up. Positively impact the restaurants’ financial performance through the execution of fundraising, catering, and other community initiatives.
• Utilize forecasts and the labor model to thoughtfully plan and distribute staffing and schedules in a timely manner. Accommodate schedule requests and flexibility, when possible, but not at the expense of appropriate staffing levels to deliver on the unique MOD experience.
• Maintain MOD’s Loss Prevention and Asset Protection procedures regarding cash handling, food safety, and restaurant safety & security.
• A key responsibility of a GM is to manage squad performance in the restaurant. This includes timely performance feedback and holding everyone accountable for following established standards and procedures while building a growth mindset culture.
• Own, delegate and manage ordering and inventory functions to ensure restaurant performance meets targets
• Read and comprehend all internal communications impacting restaurant operations. Communicate the information and take the necessary actions in an expected time frame. This may include attending meetings, huddles, and training events to stay current on upcoming initiatives.
• Build a strong working relationship with vendors and internal facilities team to ensure restaurant stays in optimum condition to deliver consistent high-quality experience to guests and squad.

Demonstrating our values in the following ways

• Resilience - Embracing change and seeking to learn and improve every day for yourself and your team. It’s not perfection, it’s a commitment to progress and imagining what’s possible together.
• Humility – A humble leader can take responsibility for errors and find the opportunity to grow, while still quickly recovering and moving themselves and the restaurant forward. Recognize that only through the work of others can we accomplish great things. Be willing to express appreciation for the service of others. Show compassion, understanding, and a willingness to authentically support others without judgment.
• Care & Accountability – The GM sets the tone for how accountability through compassion lives in the restaurant. Great leaders know that learning and coaching happen at the same time. Only from a place of integrity, honesty, and inclusion can we yield positive results.
• Curiosity – Demonstrating and building a culture of curiosity will impact success more than you may realize. Through curiosity, you and your squad can anticipate what the restaurant, guests, and other squad will need, while also building connections in the process.

Required Qualifications

• 2+ years of experience leading the leaders in restaurant management.
• Experience executing training, performance and staffing programs in a restaurant or similar environment.
• Possess a strong business acumen, ability to read and develop action plans from financials reports.
• Prior experience working with internal support teams in the areas of Human Resources, Supply Chain, Marketing and other functions.
• Strong ability to leverage prior experience and knowledge to act decisively even without complete information or direction. Using sound logic to make the most calculated decision.
• Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.
• Must be proficient in written and oral communication.
• Must be able to support restaurant hours, including peak demand hours (Nights and Weekends).
• Must be 21 years of age or older.

Preferred Qualifications

• Management experience in a fast casual restaurant environment

Physical Requirements

As a member of our squad, you must have the ability to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing and pulling, and in general handling or moving objects weighing up to fifty pounds. You must also have the ability to operate hand‑held appliances, sharp knives, and various kitchen equipment including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc. Depending on the location, you may need to go up and down stairs and/or use an elevator. You must also have the ability to communicate and exchange information quickly with Squad members and others.

At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to lead a fast casual restaurant that is also a social movement.

This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact [e-mail].

Nearest Major Market: Milwaukee

Job Segment: Kitchen, Supply Chain Manager, Loss Prevention, Marketing Manager, Supply Chain, Hospitality, Operations, Retail, Marketing