General Manager

Socket.dev; Napa (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Employee discount

401(k) with company matching

Medical, dental, vision insurance

Life insurance

Tuition reimbursement

Paid time off

Employee Assistance Program (EAP)

Job summary

Janie and Jack is seeking an inspiring General Manager to lead the store team and own the business with a customer-centric approach. You will drive sales, coaching, merchandising, and omnichannel initiatives to deliver exceptional results.

We value authentic leadership, a passion for people, and the ability to manage peak periods including nights and weekends. Build a strong, diverse team and uphold our brand experience across all touchpoints.

Qualifications

• 4+ years management experience in specialty retail and/or multi-unit retail.
• Proven ability to meet/exceed sales and profits.
• Experience identifying top talent and building a high-performing team.
• Experience creating merchandising strategies and implementing visual changes.
• Strong communication and critical thinking skills.
• Willing to work nights, weekends, and holidays during peak periods.
• Ability to lift up to 40 pounds.

Responsibilities

• Oversee store performance and KPI achievement.
• Lead sales and coaching to improve opportunities and relationships with customers.
• Create and execute visual merchandising strategies to drive sales.
• Utilize tools and resources to enhance the customer experience.
• Drive growth through omni-channel selling and strong business acumen.
• Build and manage a dynamic, diverse, and productive team.
• Maintain a positive, inclusive work environment and foster brand passion.
• Identify training needs and implement tailored development plans.
• Other duties as assigned.

Job description

Janie and Jack is looking for an inspired General Manager to lead the store team! We know our General Managers are a big part of our success; they are passionate about creating and delivering an unrivaled customer-centric experience for their customers. Devoted to owning the business as if it were their own, General Managers build outstanding teams to meet/exceed financial and business goals. They are champions of the business and lead confidently to drive exceptional results.

What you will do:

• Responsible for overall store performance and KPI’s.
• A result driven role model for the team in sales generation and leads with exceptional customer focus, monitoring and coaching staff to continually improve selling opportunities and build genuine customer relationships.
• Creates and implements visual and merchandising strategies to increase sales; understands floor capacity and store layout.
• Utilizes tools and resources to enhance the customer experience.
• Thrives in change and uncertainty and generates ideas to evolve and grow the business.
• Motivates and inspires the team to achieve/exceed hourly, daily, weekly business goals through in-store and omni selling, using strong business acumen skills.
• Accountable for self and consistently holds others accountable.
• Operationally strong and resourceful.
• Builds a dynamic team by networking, recruiting, and anticipating future needs based on business objectives.
• Creates and maintains a positive and productive work environment that fosters diversity, inclusivity, teamwork, creativity, and a passion for the brand.
• Responsible for identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance employees’ skills and performance.
• Other duties as assigned.

What You'll Bring:

• 4+ years management experience in specialty retail and/or multi-unit retail business (preferred).
• Experienced leadership with demonstrated experience in meeting/exceeding sales and profits.
• Proven ability to identify top talent, build a team, and train/develop/retain people.
• Experience creating merchandising strategies and implementing visual changes to achieve business results.
• Outstanding communication and critical thinking skills.
• Ability to work in a fast-paced, dynamic company.
• Acts with authenticity, sincerity, and transparency.
• Available when needed, including nights, weekends, and holidays in addition to our peak business periods such as the holiday season.
• Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 40 pounds as needed.
• Be at least 18 years old.

Why You'll Love Working with Us:

• The Product - so good, and you're able to use your employee discount on all of it!
• The People - ask anyone who works here... we have incredible people on our team!
• The Experience - you'll enjoy a rewarding career at a respected global children's brand!
• The Benefits - a generous employee discount that you can use on all in-store merchandise!
• Competitive Paid Time Off plan*
• Extensive 401(k) plan with company matching*
• Medical, dental, vision and life insurance*
• Employee Assistance Program with resources like financial and legal assistance, emotional work/life counseling, health, and wellness resources.
• Tuition reimbursement.
• FUN work environment.

*For eligible employees

Actual starting pay for this role is determined by a wide array of factors including but not limited to qualifications, experience, relevant skills, education, and geographic location. Employees are offered a variety of benefits to empower them with the resources and flexibility they need to enjoy success on the job and to live a healthy life. Full-time employees are eligible for medical insurance, dental insurance, vision insurance, health and dependent care FSA, life/ad&d insurance, short term and long-term disability, commuter benefits, pet benefits, tuition reimbursement, paid time off and 401(k) including matching. All employees are eligible for employee discounts and EAP Resources. Sales Leads, Assistant Managers, General Managers and District Managers are eligible for the quarterly bonus program.