General Manager

Peregrine Hospitality; Myrtle Beach (SC); On-site; USD 120,000 - 170,000; Full time

Job summary

Peregrine Hospitality is seeking a General Manager to lead a hotel operation, directing all departments to maximize profits and guest satisfaction. The role serves as the primary strategic leader, ensuring alignment of guest and employee experience with financial performance.

The General Manager will oversee budgeting, P&L analysis, revenue strategies, and brand standards while guiding a team to achieve exceptional service and operational efficiency.

Responsibilities

• Strategically plans, develops and implements company policies and goals.
• Directs activities of divisions or departments such as Sales, Engineering, Front Office, Housekeeping, and F&B to affect operational efficiency and economy.
• Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented.
• Ensuring brand standards are met with the objective of meeting or exceeding guest expectations, communicating follow-up actions to the team as necessary.
• Preparing an annual budget with appropriate department heads to ensure the smooth operations of the hotel, set financial goals and plan expenses.
• Provide analysis and strategy of monthly business review and analysis of monthly P&L results, forecasting and STR analysis.
• Monitors actual sales and revenues to determine variance and assess goal accomplishments.
• Creating an environment in which all employees have the ability to reach their full potential.
• Develops and executes comprehensive sales and marketing plans and programs, both short and long range, to support sales and revenue objectives of organization.
• Provides monthly analytics/metrics, reporting on the effectiveness of the strategies.
• Researches, analyzes, and monitors financial, technological, and demographic factors to capitalize on market opportunities and minimize effects of competitive activity.
• Anticipates and recommends strategies for need periods and help maximize revenue generation in peak times.
• Analyzes department budget requests to identify areas in which reductions can be made and allocates operating budget.
• Perform special projects and other responsibilities as assigned.
• Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all appropriate policies and procedure while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.
• Will be required to work flexible scheduled shifts based on business needs.
• Hilton experience is preferred.
• Scheduling includes holidays, nights, and weekends depending on hotel events and functions.

Job description

The General Manager is responsible for directing the hotel to obtain optimum efficiency and economy of operations and maximize profits while providing excellent service to the guest. The General Manager functions as the primary strategic leader of the hotel with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance and sales and revenue generation. The General Manager analyzes business results and works with the leadership team to develop effective strategies to address business needs.

Job Responsibilities

• Strategically plans, develops and implements company policies and goals.
• Directs activities of divisions or departments such as Sales, Engineering, Front Office, Housekeeping, and F&B to affect operational efficiency and economy.
• Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented.
• Insuring brand standards are met with the objective of meeting or exceeding guest expectations, communicating follow-up actions to the team as necessary.
• Preparing an annual budget with appropriate department heads to ensure the smooth operations of the hotel, set financial goals and plan expenses.
• Provide analysis and strategy of monthly business review and analysis of monthly P&L results, forecasting and STR analysis.
• Monitors actual sales and revenues to determine variance and assess goal accomplishments.
• Creating an environment in which all employees have the ability to reach their full potential.
• Develops and executes comprehensive sales and marketing plans and programs, both short and long range, to support sales and revenue objectives of organization.
• Provides monthly analytics/metrics, reporting on the effectiveness of the strategies.
• Researches, analyzes, and monitors financial, technological, and demographic factors to capitalize on market opportunities and minimize effects of competitive activity.
• Anticipates and recommends strategies for need periods and help maximize revenue generation in peak times.
• Analyzes department budget requests to identify areas in which reductions can be made and allocates operating budget.
• Perform special projects and other responsibilities as assigned.
• Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all appropriate policies and procedure while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.
• Will be required to work flexible scheduled shifts based on business needs.
• Hilton experience is preferred.
• Scheduling includes holidays, nights, and weekends depending on hotel events and functions.

Physical Requirements & Working Conditions:

The minimum physical requirements for this position include but are not limited to:

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist, push and pull, stoop, and kneel

Disclaimer

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail]

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.