General Manager

Gerber Collision & Glass; Murfreesboro (TN); On-site; USD 76,500 - 93,500; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays annually

Health Insurance from day 1

401(k) Retirement Plan with company 
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Employer Paid Short-Term Disability &

Life Insurance

Continuing Education Opportunities

Uniform Stipend

Voluntary Daily Pay option

Job summary

Gerber Collision & Glass is seeking a General Manager in the Rutherford County area to lead day-to-day operations of the collision center and deliver exceptional customer experiences. You will coach staff, ensure safety, manage budgets, and drive performance against KPIs and insurance metrics.

The role demands strong leadership, clear communication, and a commitment to quality. Competitive compensation with comprehensive benefits is offered.

Qualifications

• Leadership experience in collision repair or similar environment.
• Strong operational management and KPI focus.
• Ability to manage budgets and financials.
• Proven coaching and team development skills.
• Customer experience orientation and communication skills.

Responsibilities

• Execute WOW plan consistently across the center.
• Prepare and manage annual/monthly operating budgets.
• Forecast and track sales, profit, and expenses.
• Deliver formal and informal performance reviews.
• Oversee Accounts Payable/Receivable for the center.
• Maintain a clean, organized repair facility and equipment.
• Provide staff training and enforce safety protocols.
• Open/close facility and run daily production meetings.

Skills

Leadership

Operational Management

Budgeting

Team Coaching

Customer Experience

Communication

Education

Post-Secondary Education or equivalent

Job description

Company

Gerber Collision & Glass

Job Description

The General Manager’s primary responsibility and accountability is to provide an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They coach and empower each team member, promote and maintain the highest quality standards, and serve as a pivotal role in the customer experience by ensuring alignment among all team members.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates.
• Manage all estimates to ensure labor mix is within established standards and manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings; attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Location

Rutherford County Area

Education and Experience Required

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Required Skills / Abilities

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience.
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Benefits

• Annual Paid Time Off (PTO) plans.
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
• 401(k) Retirement Plan with company match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Continuing Education Opportunities.
• Free Prescription or Non-Prescription Safety Glasses annually.
• Annual Voluntary Uniform Stipend.
• Voluntary Daily Pay option available.

Equal Employment Opportunity

Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation

$85,000+ annually, depending on experience.