General Manager

Ontario Trillium Foundation; Murfreesboro (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

The Ontario Trillium Foundation in Murfreesboro is hiring a General Manager who will guide a team to deliver exceptional customer service while overseeing all cafe operations. This role involves achieving financial objectives, managing staff, ensuring compliance with safety regulations, and fostering strong guest relations. Candidates should have a bachelor’s degree and 2-3 years of management experience. The company values team collaboration and dynamic leadership.

Qualifications

• Minimum of 2-3 years’ general management experience.
• Progressive management experience with staff supervision.
• Ability to communicate effectively and provide constructive feedback.

Responsibilities

• Oversee cafe operations and manage all aspects of the facility.
• Ensure staff compliance with company standards and manage HR issues.
• Develop and implement strategies to increase revenue.

Skills

Leadership

Customer service

Sales and marketing skills

Profit and loss management

Organizational skills

Education

Bachelor’s degree or equivalent

Tools

POS register systems

Job description

WHAT WE ARE HUNGRY FOR

As the General Manager you will help cultivate a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. You will be responsible for all aspects of cafe operations and floor management including food, beverage, equipment and property. You will facilitate fulfillment of cafe goals and company initiatives. As the General Manager, you must provide leadership and vision to the cafe staff in support of Paris Baguette’s mission and values.

KNOWLEDGE AND RESPONSIBILITIES

Achieves financial objectives by developing and monitoring the performance of financial operational plans/budgets, sales & marketing plans to support the overall objectives of the Company.

Controls labor and expenses in all areas of operations. Analyzes variances and initiates corrective actions.

Manages the day-to-day operations of the facility. Schedules, plans and organizes work and communicates goals.

Ensures staff compliance of standards and procedures, identifies opportunities for improvement and resolves issues.

Manages multiple departments effectively. Conducts weekly (or as-needed) meetings with management team to review performance and offer direction, motivation and guidance toward achieving individual and company’s goals.

Reviews weekly/monthly P&L statements, works with management team and develops action plans to grow revenue and control expenses that meet or exceed annual budgets.

Hires, trains and supports cafe management and cafe staff.

Manages direct reports to accomplish performance goals. Provides developmental coaching and guidance for long-term career growth opportunities to all direct reports.

Trains, conducts planning sessions and performance reviews with direct reports and disciplines when necessary.

Supervises and directs regular training of all staff. Ensures that all employees are trained in guest service, food & beverage operations, loss prevention and all relevant company operating standards.

Fosters high staff morale and effective performance management.

Addresses cafe level HR and loss prevention issues by collaborating with the appropriate HR and LP support partners. Maintains an open door policy at all times and facilitates proper communication between all departments.

Achieves and maintains overall guest service goals through their teams. Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction.

Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements.

Develops and implements creative strategies to increase revenue.

Increases catering sales revenue through effective management of sales initiatives and creates actionable and measurable sales deliverables.

Provides consistent and superior food & beverage experience.

Ensures compliance with all applicable occupational, health and safety regulations and laws. Creates an environment where safety comes first. Oversees Safety Program and assures company's safety policies are followed.

Monitors cafe appearance and ensures problems are resolved expeditiously.

Must become certified in the Paris Baguette specified food safety program within 30 days of employment.

Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs.

Other duties may be assigned.

WHAT YOU NEED TO HAVE

Bachelor’s degree or equivalent preferred and a minimum of 2-3 years’ general management.

2-3 years of progressive management experience with staff supervision required.

Relevant experience or equivalent combination of education and experience is also acceptable.

Thorough knowledge of working POS register systems.

Possess a high level of profit and loss capability, and sales and marketing skills and abilities.

P&L capability and sales/marketing skills and abilities.

Flexible, adaptive, upbeat, open and visible work style, with a successful track record of supporting operations leaders across a large geographically decentralized portfolio.

Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members and franchisee relationships.

Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.

Feedback is a gift! Ability to provide construction feedback and recognition to every member of the organization, along with Franchisees, to ensure we have an open and transparent culture of high performance standards.

High emotional intelligence with the ability to work with, and support diverse teams by being highly empathetic, intuitive, self-motivated and driven.

Teams Win! Has to be a team player who fosters a collaborative and engaged team work environment.

Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture.