General Manager

Krystal Restaurants LLC; Mobile (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Krystal Restaurants LLC is seeking a Restaurant General Manager to lead daily operations, inspire the team, and deliver exceptional guest experiences at our location.

The GM will drive people development, uphold Krystal PRIDE values, and ensure strong financial and operational performance while maintaining a clean, safe, and welcoming restaurant environment.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 3 years management experience.

Responsibilities

• Develop people by empowering and coaching team members; lead with PRIDE values and recruit/top talent.
• Create WOW guest experiences by delivering fresh, friendly, fast service and resolving feedback.
• Act as brand champion by representing Krystal in the community and executing promotions.
• Lead business planning through sales forecasting, scheduling, and inventory control to meet financial goals.
• Maintain a safe, clean, and compliant facility with health, safety and sanitation standards.

Skills

People leadership

Guest service

Communication

Conflict resolution

Adaptability

Team motivation

Education

High school diploma or equivalent

3+ years management experience

Job description

Our Restaurant General Managers balance being a great leader with delivering WOW service to our guests. Krystal GMs understand the importance of providing great energy for restaurant teams and the guest, while focusing on restaurant operations. Our leaders focus their time in developing people, creating great guest experiences, being a brand champion, business planning and maintaining the facility.

Essential Responsibilities

Develop People

Lives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (Promote teamwork, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity)

• Creates a great energy in the restaurant and sets the team up for success
• Empowers the team through Yes I Can
• Communicates effectively and engages the team in regular huddles
• Coaches and motivates the Shift Leaders, Assistant Managers and the team
• Recruits and develops top grade talent
• Demonstrates commitment to goals and inspires others to deliver excellent performance
• Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition tools
• Serves those they lead through behaviors, actions and decisions

Create Great Guest Experiences

Creates a fresh, friendly and fast service experience so good the guest can’t wait to come back to Krystal

• Serves as a role model to create WOW guest experiences
• Sets clear expectations and creates a welcoming work environment
• Takes actions to solve and celebrates guest feedback
• Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly

Brand Champion

Serves as the face and voice of the brand in the restaurant and community

• Serves as the local representative of Krystal to the community and grow sales by sponsoring local marketing or participating in events
• Builds and leverages community relationships to drive business and maximize catering program opportunities in the community
• Champions and implements company-wide promotions, product launches and product samplings
• Ensures the team executes and measures the impact of local promotions

Business Planning

Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals

• Responsible for developing and maintaining Krystal 9 operating systems
• Develops sales forecast and creates schedules to ensure Quality, Service and Cleanliness will be met
• Monitors business: previous day numbers, schedules, cash shortage concerns, and HACCP Logs
• Reviews inventory efficiencies to create product (truck) orders
• Reviews inventory and evaluates food costs
• Controls food and equipment inventory, conducts daily and weekly inventory counts and keeps inventory records
• Creates, communicates, implements and follows up on operations and financial action plans.
• Analyzes sales and labor results throughout and after each shift
• Maintains Brand operating standards for product procedures, cleanliness standards and service expectations

Maintain Facility

Ensures the restaurant is a safe, sanitary and appealing place for everyone

• Monitors and maintains compliance with health, safety, cleanliness standards, security and fire policies, standards and regulations.
• Identifies problems, conducts high-level troubleshooting and seeks repair(maintenance) support for restaurant equipment to ensure equipment is operational

Required Knowledge, Skills And Abilities

• Excellent people leadership and guest service skills required
• Ability to work in a fast paced environment
• Ability to communicate effectively with guests, team members and Above Restaurant Leaders
• Ability to resolves issues in compliance with Krystal standards
• Available to work all shifts, weekends and holidays

Education And Experience

• Must have high school diploma or equivalent
• Minimum of 3 years management experience

Physical Demands

• Must be able to lift up to 50 pounds of force frequently to move objects
• Ability to carry products/boxes and miscellaneous items weighing no more than 50 pounds
• Consistently handles product preparation
• Ability to kneel and follow proper lifting procedures
• Consistently lifts for product preparation, stocking and inventory