General Manager

Hei Hotels Inc.; Minneapolis (MN); Hybrid; USD 170,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k) with matching

Travel discounts

Discounts on hotel stays

DailyPay

Job summary

HEI Hotels and Resorts in Minneapolis seeks an experienced leader to oversee hotel operations and financial activities. The role focuses on safeguarding assets, creating a positive culture for associates, and delivering exceptional service at a Forbes-recommended property.

You will guide the executive team, drive revenue management, and collaborate with corporate committees to align with HEI standards while ensuring guest satisfaction and operational excellence.

Qualifications

• Minimum 5 years of management experience, preferably in both Rooms and Food & Beverage.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as supervisors, coworkers, and guests.

Responsibilities

• Create and maintain a customer-driven hotel with a vision that inspires associates to excel.
• Oversee quality control to ensure customer satisfaction via product and service delivery.
• Inspect property daily and monitor condition, cleanliness, and costs.
• Engage in sales activities, committees, and corporate meetings as needed.
• Support HR with associate matters per HEI policies.
• Hire, train, evaluate performance, and address disciplinary issues when appropriate.
• Develop and monitor improvement plans for operations and management performance.
• Engage with community relations to maintain a positive public image.

Skills

Management experience

Verbal and written communication

Adaptable communication

Hotel operations knowledge

Job description

About Us

Hotel Ivy is a true luxury, Forbes recommended hotel in downtown Minneapolis. We’re an intimate, boutique hotel with a limited 136 guestrooms and unique event spaces. From our famed Penthouse atop the Historic Ivy Tower, to our three new onsite restaurants and bars, and our Forbes 4 Star retreat at Anda Spa and Fitness, we’re the perfect complement to time spent in the Twin Cities! Our gracious team is ready to welcome you to the family. You can be part of a passionate group of people that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more. Don’t meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $170,000.00 - $180,000.00 Annually

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? Yes

Overview

Lead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests.

Essential Duties and Responsibilities

• Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best.
• Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service.
• Tour and visually inspect property on a daily basis.
• Monitor property condition, cleanliness, cost control, and quality of product and service throughout hotel.
• Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.
• Aid Human Resources with associate issues following HEI Hotel and Resorts' policies.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Develop and delegate improvement plans for operation and review performance of management team.
• Participate in community affairs and maintain positive public image for the property and HEI Hotels and Resorts.
• Meet with potential and current clients to promote hotel.
• Active involvement in the Sales and Revenue Management function including but not limited to: following HEI Key Meeting SOPs (RevMax, Hot Prospects, Sales Strategy Meeting), involvement in Group site inspections and group closing process, review results from ESS/MPSI Measurement Tool.
• Guide other members of the Executive Committee, Management, and staff to make sound business decisions is a critical portion of the responsibilities.
• Create and execute the financial objectives of the hotel.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Minimum 5 years of management experience, preferably in both Rooms and Food and Beverage.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Ability to stand and move throughout hotel property and continuously perform essential job functions with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.