General Manager

Guildgaragegroup; Meridian (ID); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Competitive base salary

Performance bonus

Medical, dental & vision insurance

401(k) with company match

PTO & paid holidays

Company-paid life insurance

Disability

Development & leadership training

Advancement opportunities within Guild

Job summary

Action Garage Door in Meridian, ID is seeking an experienced General Manager to lead Idaho operations, drive revenue, service quality, and people development. This full-time, on-site role offers relocation assistance and a performance-based path within Guild Garage Group.

The ideal candidate brings 7+ years of leadership in home services, with full P&L responsibility, and a proven ability to elevate customer experience, optimize operations, and mentor teams to deliver profitable growth.

Qualifications

• 7+ years of progressive leadership experience in residential or commercial home services.
• 3+ years leading multi-department operations with full P&L responsibility.
• Proven ability to lead high-performing teams and improve business performance.
• Strong financial acumen with experience managing budgets, KPIs, and operational metrics.
• Excellent communication, coaching, and leadership skills.
• Experience using business management software and Microsoft Office.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Lead all daily business operations, including service, installation, warehouse, scheduling, customer service, and sales.
• Create a culture of accountability through consistent leadership, coaching, and performance management.
• Ensure operational excellence by implementing and maintaining standardized processes and best practices.
• Drive continuous improvement across all departments.
• Own branch P&L performance and achieve revenue, profitability, and growth objectives.
• Monitor KPIs and develop action plans to improve performance.
• Manage labor productivity, inventory, expenses, fleet utilization, and operational efficiency.
• Build and execute annual business plans, budgets, and forecasts.
• Recruit, hire, onboard, and develop exceptional leaders and employees.
• Build a culture centered on safety, accountability, customer service, and continuous improvement.
• Conduct regular coaching sessions, performance reviews, and succession planning.
• Foster employee engagement and retain top talent through effective leadership.
• Ensure every customer receives an exceptional experience.
• Resolve escalated customer concerns quickly and professionally.
• Maintain quality standards that reinforce Action Garage Door's reputation for excellence.
• Partner with sales leadership to drive residential and commercial growth.
• Improve close rates, average ticket values, and overall profitability.
• Support marketing initiatives and community involvement to strengthen brand awareness.
• Maintain compliance with OSHA, DOT, company policies, and all applicable regulations.
• Promote a strong safety culture across all departments.
• Ensure fleet, facilities, and equipment are properly maintained.

Skills

Leadership experience

P&L management

Financial acumen

Communication skills

Business software

Driver's license

Background check pass

Education

Bachelor's degree in Business/Management

Tools

Microsoft Office

CRM/ERP software

Job description

General Manager

Action Garage Door

Meridian, ID | Full-Time | On-Site | $125,000-$175,000 Base + Performance Bonus

Relocation Assistance available for candidates willing to relocate to Meridian, ID

Lead a Winning Team. Build Great People. Deliver Exceptional Results.

Action Garage Door is one of the fastest-growing garage door companies in the Northwest, built on exceptional customer service, operational excellence, and a commitment to developing great people. As part of Guild Garage Group, we are transforming the home services industry by investing in our employees, our customers, and our communities.

We are looking for an experienced, high-impact General Manager to lead our Idaho operations. This is more than an operations role - it's an opportunity to build a high-performing organization, develop future leaders, and drive profitable growth while delivering an outstanding customer experience.

If you're a leader who thrives on accountability, enjoys coaching teams, and knows how to turn strategy into execution, we'd love to talk with you.

Position Summary

The General Manager is responsible for the overall performance of the business, including operations, sales, customer experience, financial results, and team development. This leader owns the day-to-day execution of the business while partnering with Guild Garage Group leadership to execute long-term growth initiatives.

This position carries full responsibility for operational execution, employee engagement, profitability, and delivering industry-leading customer service.

Key Responsibilities

Operational Leadership

• Lead all daily business operations, including service, installation, warehouse, scheduling, customer service, and sales.


• Create a culture of accountability through consistent leadership, coaching, and performance management.


• Ensure operational excellence by implementing and maintaining standardized processes and best practices.


• Drive continuous improvement across all departments.

Financial & Business Performance

• Own branch P&L performance and achieve revenue, profitability, and growth objectives.


• Monitor key performance indicators (KPIs) and develop action plans to improve performance.


• Manage labor productivity, inventory, expenses, fleet utilization, and operational efficiency.


• Build and execute annual business plans, budgets, and forecasts.

Leadership & Team Development

• Recruit, hire, onboard, and develop exceptional leaders and employees.


• Build a culture centered on safety, accountability, customer service, and continuous improvement.


• Conduct regular coaching sessions, performance reviews, and succession planning.


• Foster employee engagement and retain top talent through effective leadership.

Customer Experience

• Ensure every customer receives an exceptional experience.


• Resolve escalated customer concerns quickly and professionally.


• Maintain quality standards that reinforce Action Garage Door's reputation for excellence.

Sales & Growth

• Partner with sales leadership to drive residential and commercial growth.


• Improve close rates, average ticket values, and overall profitability.


• Support marketing initiatives and community involvement to strengthen brand awareness.

Safety & Compliance

• Maintain compliance with OSHA, DOT, company policies, and all applicable regulations.


• Promote a strong safety culture across all departments.


• Ensure fleet, facilities, and equipment are properly maintained.

What We're Looking For

Required Qualifications

• 7+ years of progressive leadership experience in residential or commercial home services.


• 3+ years leading multi-department operations with full P&L responsibility.


• Proven ability to lead high-performing teams and improve business performance.


• Strong financial acumen with experience managing budgets, KPIs, and operational metrics.


• Excellent communication, coaching, and leadership skills.


• Experience using business management software and Microsoft Office.


• Valid driver's license with an acceptable driving record.


• Ability to successfully pass a background check and drug screening.

Preferred Qualifications

• Experience in the garage door, HVAC, plumbing, electrical, roofing, or similar home service industries.


• ServiceTitan experience strongly preferred.


• Bachelor's degree in Business, Management, or related field (or equivalent leadership experience).


• Experience leading organizations through growth and operational transformation.

What Success Looks Like

The successful General Manager will:

• Build and develop a high-performing leadership team.


• Improve operational efficiency while maintaining exceptional customer satisfaction.


• Consistently achieve revenue and profitability goals.


• Foster a culture of accountability, ownership, and continuous improvement.


• Develop future leaders and create a workplace where employees thrive.

Why Join Action Garage Door?

At Action Garage Door, you'll join a leadership team committed to investing in people and building something exceptional. You'll have the opportunity to make a meaningful impact while working alongside experienced leaders who are passionate about operational excellence and leadership development.

We Offer

• Competitive Base Salary: $125,000-$175,000


• Performance Bonus Opportunity


• Medical, Dental & Vision Insurance


• 401(k) with Company Match


• Paid Time Off & Paid Holidays


• Company-Paid Life Insurance


• Short-Term & Long-Term Disability


• Professional Development & Leadership Training


• Advancement Opportunities within Guild Garage Group

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Action Garage Doors may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

#GuildHP

Pay Range $125,000 - $175,000 USD

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