General Manager

Compass Group USA; Memphis (TN); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Parental Leave

Holiday Time Off

Personal Leave

Shopping Program

Wellness Programs

Discount Marketplace

Identity Protection

Pet Insurance

Commuter Benefits

EAP

FSAs

Job summary

Compass Group USA is seeking a General Manager to lead multiple foodservice operations across cafés, retail dining, and catering programs. You will drive outstanding service, operational excellence, and strong financial performance while building diverse, high-performing teams.

You will collaborate with district leadership and culinary teams to innovate menus, optimize operations, and deliver memorable guest experiences.

Qualifications

• Experience leading foodservice, hospitality, retail dining, catering, or multi-unit operations.
• Demonstrated ability to manage budgets, financial performance, and operational metrics.
• Experience overseeing high-volume food production and catering programs.
• Strong relationship-building with clients, guests, and team members.

Responsibilities

• Lead daily operations across multiple cafés, retail dining locations, and catering services.
• Manage financial performance, including budgeting, forecasting, cost controls, and P&L accountability.
• Build, develop, and support high-performing teams through coaching, engagement, training, and recognition.
• Oversee recruitment, onboarding, performance conversations,_employee relations, and workforce planning.
• Ensure appropriate staffing levels through scheduling and payroll management.
• Foster relationships with clients, guests, and internal partners to deliver exceptional service.
• Partner with culinary leaders to develop menus and elevate guest experience.
• Monitor metrics and drive continuous improvement for efficiency and service excellence.
• Ensure compliance with food safety standards and regulations.
• Support and implement new culinary, retail, marketing, and guest engagement programs.
• Champion a culture of inclusion, safety, accountability, and teamwork across units.

Skills

Multi-unit ops

FinancialPerformance

High-volume production

Relationship-building

Leadership development

Workforce planning

Education

Hospitality/Business degree welcome

Job description

Compass Corporate

Position Title: General Manager

Salary: $100,000 - $115,000

Other Forms of Compensation: Comprehensive Benefit Package

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Are you a hospitality leader who enjoys creating exceptional guest experiences while guiding diverse teams to success? As a General Manager, you will oversee multiple foodservice operations and ensure outstanding service, operational excellence, and strong financial performance across cafés, retail dining, and catering programs. This role offers the opportunity to make a meaningful impact by building strong teams, fostering client partnerships, and creating memorable dining experiences.

Working closely with the District Manager and culinary leadership, you'll help shape the guest experience through innovative food offerings, operational best practices, and a culture centered on collaboration, inclusion, and continuous improvement. This position supports operations that may require flexibility for evenings, weekends, and holidays based on business needs.

Key Responsibilities

• Lead daily operations across multiple cafés, retail dining locations, and catering services.
• Manage financial performance, including budgeting, forecasting, cost controls, and profit and loss accountability.
• Build, develop, and support high-performing teams through coaching, engagement, training, and recognition.
• Oversee talent-related processes including recruitment, onboarding, performance conversations, employee relations, and workforce planning.
• Ensure appropriate staffing levels through effective scheduling and payroll management.
• Foster strong relationships with clients, guests, and internal partners to deliver exceptional service and hospitality.
• Partner with culinary leaders to develop menus, enhance food quality, and elevate the overall guest experience.
• Monitor operational metrics and implement continuous improvement initiatives to drive efficiency and service excellence.
• Ensure compliance with company policies, food safety standards, and health and sanitation regulations.
• Support and implement new culinary, retail, marketing, and guest engagement programs.
• Champion a culture of inclusion, safety, accountability, and teamwork across all operating units.
• Respond proactively to operational challenges while maintaining a positive customer experience.

What We’re Looking For

• Experience leading foodservice, hospitality, retail dining, catering, or multi-unit operations.
• Demonstrated ability to manage financial performance, budgets, and operational metrics.
• Experience overseeing high-volume food production and catering programs.
• Strong relationship-building skills with clients, guests, and team members.
• Ability to lead, motivate, and develop diverse teams in a fast-paced environment.
• Experience with workforce planning, scheduling, payroll administration, and talent management.
• Strong organizational skills with the ability to prioritize multiple responsibilities and changing business needs.
• Effective communication skills and a collaborative leadership approach.
• Knowledge of food safety, sanitation, and regulatory compliance standards.
• Hospitality, Culinary Arts, Business, or a related degree is welcomed; equivalent professional experience is also valued.
• Interest in learning, growing, and building a long-term career with a leading hospitality organization.
• Flexibility to support operations during evenings, weekends, and holidays as required.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here

or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/