General Manager

Arby's, Inc.; Mayfield Heights (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401K

HSA

medical

dental

vision

disability

life insurance

Paid Training

Early Wage Access

Company discounts

Advancement opportunities

Job summary

Arby’s is seeking a General Manager in Mayfield Heights, OH to lead daily operations, shape guest experiences, and drive profitability. You’ll supervise the management team, ensure safety and brand standards, and model our core values in a hands‑on leadership style.

The GM oversees all restaurant functions, mentors staff, and champions continuous improvement while maintaining a welcoming, clean, and safe environment for guests. Equal opportunity employer.

Qualifications

• Minimum 2+ years of foodservice management experience.
• High School Diploma or GED; an associate or bachelor’s degree is preferred.
• ServeSafe Certification preferred.

Responsibilities

• Direct the operation of the restaurant to meet sales and profit objectives.
• Maintain the highest standards of food quality, service, cleanliness, safety, and sanitation by directing and supervising managers and team members.
• Lead a high‑performing management team and actively support all positions as needed.
• Drive continuous improvement across the restaurant.

Skills

Foodservice management

Leadership

Food safety

Education

High School Diploma or GED

Associate degree

Bachelor’s degree

Job description

Be a part of what we are building here at Arby's.

At Arby’s, we are guided by our six core values: Dream Big, Work Hard, Get it Done, Play Fair, Have Fun, and Make a Difference. We welcome you to the opportunity to help us cultivate an environment and culture where our team members can develop and flourish.

Job Summary

The General Manager (GM) is the strategic and operational leader of the restaurant, responsible for driving overall performance, profitability, and guest

satisfaction. This role oversees all day‑to‑day operations, leads a high‑performing management team, ensures food‑safety and operational compliance, and cultivates

a positive culture that supports team development, engagement, and consistent execution of brand standards.

The General Manager models the company’s core values, delivers exceptional hospitality, and ensures every guest experiences a safe, clean, and welcoming environment. As a hands‑on leader, the GM actively supports all positions as needed and drives continuous improvement across the restaurant.

Responsibilities

The General Manager is the strategic leader of the restaurant, responsible for the direction and control of restaurant operations to ensure a positive guest experience and company profitability. This individual will direct the operation of the restaurant, attain sales and profit objectives, and maintain the highest standards of food quality, service, cleanliness, safety, and sanitation by directing and supervising managers and team members. This individual isn’t just running a restaurant—they’re creating memorable experiences and building teams.

Requirements

• Minimum 2+ years of foodservice management experience; QSR or casual dining GM experience preferred
• High School Diploma or GED required. An associate or a bachelor’s degree is preferred.
• ServeSafe Certification preferred (training may be provided)

Physical Requirements

• Frequently lift and carry items up to 70 lbs.
• Stand for extended periods (up to an entire shift)
• Bend, stoop, reach, push, and pull regularly for operations, stocking, and equipment use
• Use ladders occasionally for maintenance checks
• Work in varying environments including hot kitchen areas and walk‑in coolers/freezers
• Operate POS systems, kitchen equipment, computers, and other standard devices
• Communicate clearly with employees, guests, vendors, and leadership teams

Benefits

• Recognition and growth- we aim to recognize your dedication and hard work.
• Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) – to ensure you and your family are well taken care of.
• Paid Training – we aim to set you up for success!
• Early Wage Access– Access your earnings before payday
• Company discounts – MAKE IT A ROUTINE AND SAVE!
• Opportunities for advancement and growth within our organization – we're excited to embark on this journey with you.

We are an Equal Opportunity Employer.

Company Introduction

Be a part of what we are building here at Arby's.
At Arby’s, we are guided by our six core values: Dream Big, Work Hard, Get it Done, Play Fair, Have Fun, and Make a Difference. We welcome you to the opportunity to help us cultivate an environment and culture where our team members can develop and flourish.
Bring your talents to a team where you belong. Embark on a career that promotes growth and supports flexible schedules.
Our team members are the cornerstone of our craft.