General Manager

BJ's Restaurants, Inc.; Manchester (CT); On-site; USD 75,000 - 85,000; Full time

Job summary

BJ’s Restaurants is seeking an experienced General Manager to lead all restaurant functions. The role requires supervising staff, ensuring safety, quality, and a Gold Standard guest experience across opening, mid, and closing shifts.

You will manage schedules, training, and local marketing while upholding BJ’s standards. The position demands 5+ years in high-volume restaurant management, strong leadership and communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum of 5 years of full-service, high-volume casual dining restaurant management experience.
• Strong leadership, communication, and guest-service orientation.
• Proven problem-solving and decision-making abilities.
• Ability to motivate and direct team members and manage performance.
• Excellent writing and documentation skills and attention to detail.
• Ability to work in a fast-paced environment and oversee operations over 8–10 hour shifts.
• Must be able to speak, read, and write English.

Responsibilities

• Manage all restaurant functions during opening, mid, or closing shifts. Hire, train, and supervise team members; ensure Gold Standard guest experience and safety; oversee food and beverage quality and orders; adjust schedules and inventory.
• Lead Operational Execution: daily briefings, repairs, audit compliance, local marketing, communication boards, and training programs.
• Team Member Relations: recognize staff, manage development and disciplinary actions, hiring decisions, and HR inquiries.
• Service Execution and Guest Relations: coach staff to provide Gold Standard service and manage guest relations and recovery.

Skills

Restaurant management

Leadership

Communication

Guest service

Problem solving

Attention to detail

Team motivation

English proficiency

Job description

Overview

Do you challenge yourself to always do things right and do them better? Then you will thrive at BJ’s Restaurants!

We are committed to our CRAFT:

Connection, Respect, Advancement, Fun, and Trust

NOW HIRING

$75,000 - $85,000 / year plus quarterly bonus potential, commensurate with experience

Salary range reflects the anticipated compensation for this role. Final salary within the range will be determined based on factors such as geographic location, relevant experience, and other job-related qualifications.

Are you ready for craft beer, great food, and an all-around "WOW" experience?! BJ’s Restaurants is looking for talented, passion-driven managers to join our Management Teams.

LET’S TALK ABOUT CULTURE AND CAREER GROWTH!

• Performance based benefits, promote from within culture
• Lucrative compensation package
• Growing company with 200+ restaurants and several new restaurant openings yearly across the country
• Career advancement and leadership conferences and development programs
• Comprehensive Benefits - Medical, Dental, Vision & Life Insurance, and 401K
• Paid vacation time
• Culture that celebrates diversity, equity, and inclusion with our WeCAN & IDEA groups
• Community involvement and philanthropy – We love giving back to our communities
• Quarterly bonus potential
• Daily Pay - On Demand access to earned pay
• Fun environment
• Relocation opportunities throughout the country
• And more!

Responsibilities

The General Manager is responsible for managing all functions of the restaurant during opening, mid, or closing shifts. Key responsibilities include hiring, managing, supervising, and training restaurant team members, ensuring a gold standard guest experience, ensuring the safety of our guests, team members and property, overseeing the quality of our food and beverage offerings, and preparing and modifying team member work schedules and food and beverage orders to ensure appropriate inventory. The General Manager is also responsible for assisting in achieving operational goals for the restaurant as set forth by the Restaurant Support Center.

The position of General Manager is classified as exempt. As an exempt manager, the General Manager must spend more than 50% of his or her time performing managerial duties and must regularly exercise independent judgment and discretion on matters of consequence to the restaurant.

Duties & Responsibilities:

Operational Execution

• Conduct daily briefings on matters of importance to the team
• Manage all necessary repair and maintenance issues
• Manage the Restaurant Risk Review audit process and implement necessary changes in the discretion of the management team to ensure 100% compliance with audit standards
• Manage local restaurant marketing, sales building, and community involvement
• Update the daily communication board with key restaurant and promotion announcements
• Facilitate and participate in Continued Education Program including creating training programs
• Exercise discretion and independent judgment in facilitating zone management (Hospitality, Guest Relations, Quality Fast)
• Perform Open/Mid-Day/Closing duties
• Facilitate 10 Minute drills with team members focusing on cleaning and sanitation
• Ensure 100% compliance with all Company policies and laws, including health and safety standards
• Ensure compliance with BJ’s Code of Ethics, Integrity and Conduct, BJ’s Seven C’s, and BJ’s Principles of Professional Service

Food & Beverage Execution

• Ensure safety & sanitation
• Monitor food and beverage quality and execution
• Conduct RAFTT (Recipe-Appearance-Flavor-Temperature-Texture) twice daily on a specific food and drink item
• Conduct Quarterly Food Reviews with DO or RKOM
• Prepare and receive orders of food and beverages, utilizing judgment to increase and decrease orders depending on peaks in business, large parties and promotions
• Conduct weekly inventories to ensure that proper levels are stocked and to assess ordering patterns and changes
• Monitor and validate daily prep production

Team Member Relations

• Monitor and facilitate team member recognition
• Make recommendations concerning development, promotion, and disciplinary action affecting team members
• Make hiring and termination decisions
• Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Home Office inquiries relating to restaurant

Service Execution and Guest Relations

• Train, coach, and develop team members to ensure they are providing Gold Standard service to BJ’s guests
• Manage guest relations and guest recovery

Qualifications

Necessary Skills & Requirements:

• A minimum of 5 years full service, high volume, casual dining restaurant management experience
• High personal integrity, professionalism and maturity
• Ability to work in a fast paced environment
• Solid relationship management and performance management skills
• Ability to motivate and direct team members and work effectively in management team
• Strong understanding of BJ’s goals and objectives
• Good communication skills
• Exceptional interpersonal skills, with a focus on listening and questioning skills
• Strong writing and documentation skills
• Ability to absorb and retain information quickly
• Keen attention to detail
• Proven problem-solving abilities
• Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a high-performance, fast paced environment
• Exceptional guest service orientation
• Experience working in a team-oriented, collaborative environment
• Ability to stand and walk around a restaurant to supervise operations for the duration of an 8-10 hour shift
• Ability to lift 50 pounds
• Ability to bend, stoop, and raise arms above head on occasion
• Ability to speak, read, and write English

Salary: Commensurate with experience

Pay Range

USD $75,000.00 - USD $85,000.00 /Yr.