General Manager

InTown Lessee Services LLC

Louisville (KY)

On-site

USD 50,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Weekly pay

Health, dental, vision insurance

401(k) with company match

Paid PTO

Job summary

InTown Suites is seeking a General Manager to oversee a Louisville property, responsible for daily operations, financial performance, staff leadership, and guest satisfaction. You will manage front desk and administrative tasks, coordinate maintenance, and drive revenue through pricing and local marketing.

Ideal candidates bring 3+ years of management experience, strong leadership, and excellent communication skills.

Qualifications

Valid driver's license and auto insurance.
Able to read, write, and understand English for guest and staff interactions.
Ability to read reports and forecasts; compute room revenue, occupancy and labor costs.

Responsibilities

Recruit, interview and hire property staff.
Oversee office operations including guest check-in/out, cash handling and payroll.
Ensure excellent guest service and maintain property standards.
Develop expertise on front office operations and related departments.
Identify and manage maintenance needs and capital expenditure projects.
Drive revenue through pricing, local marketing and competitive analysis.

Skills

Leadership

Staff training

Guest relations

Communication

Budgeting

Education

High school diploma or equivalent

Management experience

Tools

Front Office systems

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Property Address: 7121 Preston Highway Louisville, Kentucky 40219

The General Manager is responsible for the daily operations of an individual property, and is also accountable for the financial performance, physical condition and work atmosphere of the property. General Managers are charged with the primary duty of managing and operating their property to provide a safe, clean environment for both guests and employees. The General Manager is responsible for ensuring that the property adheres to corporate financial and operational procedures and ensures a high level of quality and guest satisfaction. Salesmanship and knowledge of the local competitive landscape are critical to success.

Essential Duties and Responsibilities:

Recruit, interview and hire all property staff
Training, development and support of property staff
Responsible for office operations, including checking-in and checking out guests, control of all money, and bookkeeping and payroll functions
Ensure and provide excellent guest service
Develop expertise on computer operating system
Identify and manage repair and maintenance issues
Identify capital expenditure needs
Assist with completion of capital expenditure projects
Identify and follow up on life/safety issues and inspection issues
Notify Supervisor of any guest concerns
Maximize financial performance through revenue management and pricing recommendations
Meet budgets through P&L analysis and effective cost and inventory control
Assists in preparation of annual budgets
Monitor competitors for their market
Drive sales through local marketing
Develop and maintain positive relationships will all local governmental authorities
Assist in recruitment and training of other General Managers

Essential Qualifications:

Possess a valid driver’s license, current auto insurance and a functioning automobile.
Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc.
Ability to read, understand and interpret information found in a variety of reports and other internal hotel information.
Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc.
General computer proficiency.
Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).
Possess the knowledge and ability to perform a variety of front office and related positions in response to business conditions.
Ability to compose and express thoughts in a clear and understandable way to ensure effective communication.
Ability and flexibility to work long hours on a regular basis and as business conditions demand.
Ability to manage multiple activities often in stressful situations.
Ability to organize oneself, one’s work and the efforts of others.
Ability to make effective judgments on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems.

Preferred Skills/Credentials/Experience/Education:

Any combination of education and experience equivalent to graduation from high school and any other combination of education, training or experience that provides the required knowledge, skills and abilities.
High school diploma preferred but not required.
Minimum 3 years’ experience in management.
Supervisory experience required.
Experience levels required might vary based upon the size, volume and character of company

Work Environment and Physical Requirements:

Indoor work with hard and carpeted surfaces Standing for up to eight (8) hour shifts Must be able to remain in a stationary position 50% of the time This position is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery May be exposed to extreme weather conditions, cold, heat, rain if at an exterior property Use of computer terminal, which requires extensive eye contact with a video display terminal. The person in this position frequently communicates with employees/vendors. Must be able to exchange accurate information in these situations. Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time). Travel to other properties within the market and to the bank.

Perks & Benefits:

Easy to follow training programs & supportive team throughout the onboarding process
Health, dental, vision, life and disability insurance
401k with company match
3 weeks of PTOSunday off!
Weekly payroll
Career growth opportunities
Electronic Acknowledgement: When selecting the “Accept” or “Acknowledge” box, I am agreeing that I have read, understand and agree to this policy. The policy is Electronically Countersigned by InTown Suites upon your Acceptance in Workday.

Disclaimer:

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

About InTown Suites

InTown Suites is one of America’s largest wholly-owned economy extended stay hotel brands with 196 properties in 22 states. Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns. InTown Suites provides apartment-style suites that are designed for extended weekly, monthly, or even longer stays and includes in-room kitchens with a full-size refrigerator, two-burner stovetop, and microwave. Fully renovated premium suites also provide a brand new kitchen with more comfort and storage for guests. It’s sister brand, Uptown Suites, is the newest way to extended stay with 8 extended stay properties across the country. InTown and Uptown Suites are proud to provide our employees with a culture that embraces and is committed to building a diverse, equitable, and inclusive workforce. Come join our 1,400 (and growing) team members!

InTown Suites Mission

We work hard to live up to our mission and our core values. For us, these are not just words; they are the reason we exist. They’re why we get up in the morning! Therefore, we’re proud to share these with you. Our Mission: We make every guest stay memorable with small gestures that make a big difference. So what does this mean? It means we’re friendly and caring and that we seize opportunities to brighten your day. We want to do good – and do well. Our core values help guide us on this journey.

InTown Suites Core Values

Unexpected Delight – We deliver wow in the now by speaking and acting with warmth and graciousness, constantly delivering through “little things that go a long way.” We make our guests feel special, not just safe. It’s these small, positive moments that surprise people.
Efficiency – Like anyone on a budget, we do more with less. We keep it simple and always consistent and approach everything with clarity and self-discipline. Common sense is key.
Unity – We support one another, celebrate successes, and have each other’s backs. We speak freely, communicate often, and respect one another. Ultimately, we work together in harmony and with a sense of purpose.
Integrity – We do the right thing even when no one is watching. Honor and integrity are everything. We are accountable for our actions and trust each other.
Passion – We go all in! We’re a culture of doers. We’re hungry and driven to make things better, smarter, and easier. We are resilient and resourceful. We love what we do and the value it creates for our guests. Our brand is growing and so is our team!

Be a part of the story and enjoy competitive compensation and benefits package including: