General Manager

Bloomingdale's; Los Angeles (CA); On-site; USD 150,000 - 230,000; Full time

Job summary

Bloomingdale's in Los Angeles seeks a General Manager who acts as the local business owner, translating brand vision into daily store performance. You will lead, coach, and develop our teams while delivering a premier customer experience.

As a floor-present leader, you will drive omnichannel initiatives, partner with merchants, and build lasting relationships with customers and vendors. The role requires strategic thinking, strong operational acumen, and an energetic, curious leadership style.

Qualifications

• Entrepreneurial leadership with store-level P&L awareness.
• Strong customer-first mindset and service standards.
• Ability to lead, coach, and develop store teams.
• Collaborates with merchants and partners to grow the business.

Responsibilities

• Translate brand vision into daily store performance and financial results.
• Lead, coach and develop store teams to achieve stellar customer experiences.
• Drive omnichannel initiatives and ensure operational excellence across the store.
• Partner with merchants/vendors to align assortments with market needs.
• Represent Bloomingdale’s in the local market and build customer relationships.

Job description

The General Manager (GM) is the clear link between the Bloomingdale’s brand vision and how it comes to life in the store. The GM is the local business owner with a shopkeeper mindset responsible for making things happen, effectively driving business priorities to achieve financial results in the respective Store. The GM recognizes the changing market dynamics and will lead by example, dreams big, is intellectually curious and skilled at influencing others. The GM is a floor-present leader who is responsible for leading and developing the Stores’ teams. The GM sets the standard for an outstanding customer experience with a customer first, always mindset and drives the engagement of our colleagues.

Essential Functions

• The GM has the mindset of an entrepreneur and creative thinker – drives business at the local level. Demonstrates strong business acumen and a point of view about how they will grow their business. Can use data and intuition fluently to support. Works collaboratively with partners to drive their store forward; expects elevated standards in everything we do – the level of service we provide, our visual standards, etc.
• The GM focuses on the Customer – champion omnichannel business model and level-up understanding of customer needs. Encourages and actively participates in customer discovery that yields conversion and relationships. Delivers on strategies for elevated and differentiated services and experiences; thus, strengthening the relationships between our best sellers and our customers.
• Exhibits strong influencing and relationship building skills – both internally and externally with the vendor community (i.e., concessions) and in their community. The GM proactively partners cross-functionally through influence and build relationships across central functions to drive their store’s business. The GM is active in the store’s market, acts as a brand ambassador to represent Bloomingdale’s - gaining new customers and goodwill in the local area.
• Exhibits a strong appreciation for merchandising / product - needs to be able to articulate and substantiate the needs of the market and partner with merchants to strategize what we go after with credibility. Sell what we have and advocate for what we need. GMs must have a passion for style, fashion and creativity, and at the same time have an enthusiastic, never-ending curiosity for how tactical strategies can maximize business, a balance of art & science.
• Serves as the chief talent manager and is the owner of talent in their store. The GM is a people leader who has a strong ability to guide and provide structure to his/her teams. Motivate teams and sets clear, specific expectations with accountability. The GM is a strong coach who develops his/her talent and grooms future store leaders.
• The GM demonstrates strong command skills and inspirational floor-present leadership. The GM communicates with clarity, to engage both customers and colleagues in a simple yet dynamic way. Influences customers to love us and inspires colleagues to believe in us. Leads through empowerment and is a role model by demonstrating/executing what is expected of others. He/she is a culture creator and carrier.
• Exhibits strong functional proficiency. Demonstrates foundation of operational excellence and essentials of running P&L (including expense and shortage). Capitalizes on key business opportunities and delivers on key performance indicators. GMs need to have high say-do ratio and brings strategies to consistent successful execution.
• Demonstrates ability to be agile and can prioritize in a fast-paced environment - can juggle multiple projects - can identify primary and secondary objectives, prioritize tasks, and communicate effectively to team members and key stakeholders. Ability to monitor and maneuver workflow to achieve priorities. Proven ability to put in place multifaceted retail strategies that support and drive business outcomes. Can make quick decisions.