General Manager

Ultipro; Los Angeles (CA); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Discounts 30-50% off merchandise

401K with employer match

Calm Premium access

Employee perks

Job summary

Pacsun, a leading lifestyle brand, seeks a General Manager in Los Angeles to lead a high-volume Pacsun store with a focus on customer experience, sales, and brand presentation.

The GM will direct in-store presentation, training, and operational standards, while building an engaging team culture and delivering exceptional results in a fast-paced environment.

Qualifications

• Four-year college degree or equivalent preferred.
• Must be at least 18 years of age.
• Minimum five years retail experience required, with a proven ability to drive sales results.
• Minimum of two years of retail management experience required.

Responsibilities

• Prioritizes and delegates tasks to meet selling, visual, and operational needs.
• Drives digital sales strategies including ship from store and BOPIS within the store.
• Recruits, hires, develops, retains and promotes relevant top talent to support all store needs.
• Maintains a clean, well-organized store and stockroom while ensuring a safe customer experience.
• Interprets policies to resolve customer and associate issues and communicates feedback upward.

Skills

Brand passion & fashion

Sales leadership

Communication skills

Retail management

Education

Four-year college degree or equivalent

Job description

Join the Pacsun Community:

Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.

Join the Pacsun Community:

Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.

Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Through our PacCares program, we are committed to our responsibility in using our platform to drive change and take action on the issues important to our community. Join the Pacsun Community.

The General Manager is responsible for cultivating and leading a customer-focused, sales driven, profitable and productive top volume Pacsun store. The General Manager owns all aspects of the in-store presentation, selling and operation functions of the store, and must appropriately delegate divisions of responsibility within the store and follow up on all areas of the business consistently

The GM leads the team by exhibiting passion for product, brands, fashion and trends. The GM is responsible and accountable for providing a rewarding associate experience and consistently delivering an exceptional customer experience.

A day in the life, what you’ll be doing:

• Prioritizes and delegates tasks to meet all selling, visual, and operational needs
• Builds product confidence by creating accountability and expertise through use of basic and seasonal educational tools
• Supports and executes all product, visual and marketing directives, and maintains standards set by the company
• Maintains a clean, well-organized, replenished store and stockroom, promoting a safe working and shopping environment to maximize the customer experience
• Anticipates and determines customer needs and “solves for yes” in order to ensure customer satisfaction
• Fosters an environment that delivers an engaging, positive and authentic selling experience to ensure customers return to the storeAccountable to self and others for achieving all company sales, metric and operational goals
• Understands key business reports and payroll tools to evaluate and urgently communicate action steps to drive performance, both topline and expense
• Creates shortage action plans to minimize loss and achieve shrinkage goal
• Drives and executes all digital sales strategies including ship from store and BOPIS within the store
• Drives efficiency in all store processes
• Communicates store and customer feedback to the District or Market Manager to grow the business
• Consistently coaches the Management and Associate teams to ensure alignment and motivation around the company’s strategies and goals
• Accountable to performance manage underperforming members of his/her team by partnering with their supervisor, and when required, HR
• Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends
• Recruits, hires, develops, retains and promotes relevant top talent to support all store needs
• Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends

What it takes to Join:

• Passion for product, brands, fashion and trends
• Four-year college degree or equivalent preferred
• Must be at least 18 years of age
• Effective written, verbal and presentation skills
• Strong interpersonal and communications skills with the ability to communicate at all levels
• Proven ability to drive sales results in a high sales volume environment
• Ability to interpret all policies and procedures to resolve customer and associate issues
• Willingness to travel periodically to attend meetings/workshops (overnight may be necessary)
• Proficient in math and possesses strong computer skills
• Minimum five years retail experience required, with a proven ability to drive sales results
• Minimum of two years of retail management experience required

Developing the Community/ Leadership Qualities:

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
• Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
• Serve as a Pacsun advocate in the industry and marketplace.
• Recruit, identify, develop, and retain talent that delivers performance excellence.
• As a manager, serve as a leader of company culture, norms, and conduct.
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

Salary Range

• Generous associate discount of 30-50% off merchandise online and in-stores
• Immediate 100% vested 401K contributions and employer match
• Calm Premium access for all employees
• Employee perks throughout the year

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

• The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
• The associate must frequently sit/stand for long periods of time and climb ladders as needed.
• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach, twist or squat.
• Ability to maneuver around sales floor, stockroom and office areas.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Hotel, Airplane, and Car Travel may be required SM and above roles only.

Position Type/Expected Hours of Work:

This is a full‑time position. As a National Retailer, flexibility with work schedule (able to work weekends, nights, peak holiday periods) is required.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.