General Manager

MillerKnoll; Los Angeles (CA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Base salary + commission

Quarterly bonus

Medical insurance

Dental insurance

Vision insurance

Vacation & holidays

Parental leave

401(k) with match

Commuter benefits

Employee discounts

Job summary

Herman Miller in Los Angeles is seeking a General Manager to deliver the client experience through coaching demonstrations, quoting, and sales generation. You will train and inspire your team to achieve the store sales plan, leveraging decades of industry leadership in office furnishings and ergonomic design.

You will strategically maximize revenue while managing all aspects of sales, merchandising, hiring, performance management, and HR collaboration with the Regional Manager.

Qualifications

• Minimum 3 to 5 years of retail management experience.
• Excellent verbal, written, organizational and interpersonal communication skills.
• Ability to lead demonstrations and inspire a high-traffic store environment.
• Strong business ethics and desire for continuous improvement.

Responsibilities

• Hire, develop, lead, and motivate the team through performance coaching and training.
• Foster the Herman Miller Client Experience.
• Engage in daily/weekly/monthly performance management.
• Ensure Studio presents best in presentation using directives and standards manual.
• Manage store operations to maximize profit including scheduling, shipments, and expenses.
• Resolve employee relations issues in partnership with HR.
• Deliver and execute the Sales Plan.

Skills

Retail management

Leadership

Communication

Budgeting

POS system

MS Office

3D rendering

Safety aware

Job description

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Store Hours

Open daily, Sunday through Saturday (weekend and holiday availability required)

About the Role

As a General Manager, it will be your responsibility to deliver the Herman Miller Client Experience through team coaching of demonstrations, quoting, and generation of sales. You will be expected to train and inspire your team to achieve the store sales plan. As an industry leader for over 100 years in office furnishings and iconic homes, Herman Miller remains committed to innovation and ergonomic design.

Our General Managers work strategically to maximize their store revenue and efficiently manage all aspects of sales and merchandising. This includes but is not limited to hiring effectively, performance management, and employee relations in partnership with Human Resources and the Regional Manager. You will report to the Regional Manager.

What We Offer

• Competitive base salary with commission on shipped items
• Quarterly based bonus plan
• Medical, dental, and vision insurance
• Self-Managed vacation, holidays, and parental leave
• 401(k) with 4% company match
• Commuter benefits up to $150/month
• Generous employee discounts
• And more!

What you’ll do

• Hire, develop, lead, and motivate the team through effective performance coaching, feedback, and training.
• Foster the Herman Miller Client Experience
• Engage in performance management on a daily, weekly, and monthly basis
• Ensure the Studio represents the best in presentation by utilizing visual directives and our standards manual
• Ensure all Studio operational procedures are followed to maximize profit and manage expense control goals (e.g., scheduling and managing store shipments, controllable expenses, and supplies).
• Resolve employee relations issues of sales team members in partnership with HR.
• Deliver Sales Plan

What We’re Looking For?

• Minimum 3 to 5 years of retail management experience
• Excellent verbal, written, organizational and interpersonal communication skills, with strong emphasis on listening; demonstrated people management skills and the ability to thrive in a team environment.
• Ability to inspire team to conduct effective demonstrations in a high traffic environment
• Ability to adhere to high personal performance standards, integrity, business ethics and the desire for continuous improvement
• Ability to build relationships and trust with direct reports, peers, and Store clientele
• Financial literacy, business acumen and ability to manage budgetary responsibilities.
• Experience with a POS system and proficiency with MS Office software, web navigation, and 3-D rendering programs.
• Able to routinely move objects weighing more than 20 pounds and to understand safety requirements.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. HermanMiller is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $49,795.00 - $64,745.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.