General Manager

Monograph; Los Angeles (CA); On-site; USD 140,000 - 185,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via in Tulare is building a transformed transit service and seeks a General Manager to own strategy and day-to-day operations while leading a team through change. This onsite role includes housing support in Visalia during weekdays and requires a strong customer-service and data-driven leadership approach.

You will define operating systems, staffing, and cadence, drive on-time performance, and manage partner relations with local stakeholders to scale service and ensure safety and efficiency.

Qualifications

• 5+ years of experience leading complex operations.
• Bachelor's degree required.
• Independent self-starter in fast-paced environments with high responsibility.
• Strong analytical thinker who uses data to guide strategy.

Responsibilities

• Lead end-to-end transit operation in Tulare.
• Develop operating systems, staffing models, and service cadences.
• Manage partner relationships with community stakeholders.
• Ensure compliance with policies and regulations.
• Build and coach frontline operations team.

Skills

Strategic leadership

Team leadership

Data-driven decision making

Communication skills

Customer service mindset

Education

Bachelor's degree

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

This is a transformation role in a fast-paced tech company. We are rebuilding a transit service from the ground up in Tulare, and we need a General Manager who can do three things simultaneously: think strategically about what this service needs to become, operate with discipline in the day-to-day, and lead a team through the ambiguity that comes with real change.

You will own the end-to-end performance of Via's transit operation in Tulare: the service quality, partner relationship, financial outcomes, team culture, and long-term trajectory. You will be making foundational decisions that define how this service operates for years to come.

While this role requires being onsite in Tulare 5 days a week, candidates can be based in Greater Los Angeles - we will provide corporate housing in Visalia to support your schedule during the work week.

What You'll Do:

Lead the Transformation

• Develop and own a clear vision for what this transit service should look like, partnering with Via’s central functions, and lead your team through the work of getting there.
• Build new operating systems, staffing models, and service cadences that don't yet exist, and establish the culture and accountability structures to sustain them.
• Communicate a compelling change narrative to your team, your partner, and community stakeholders so they understand where you're going and why.

Drive Service Performance and Operational Excellence

• Own the end-to-end operating strategy of Via's service, including on-time performance, rider experience, safety, and cost efficiency.
• Define and manage against a clear set of KPIs; translate weekly and monthly performance data into operational decisions, not just reports.
• Design and continuously refine staffing models and scheduling strategies that ensure service reliability across a 24/7 operation.
• Ensure compliance with all relevant federal, state, local, and company policies and regulations.

Lead and Develop Your Team

• Build, coach, and manage a frontline operations team, from hiring through performance management and culture setting.
• Lead by example: be present in the field, visible to drivers, and known as someone who holds themselves and their team to a high standard.
• Develop frontline leaders within your team who can grow into expanded roles as the service scales.

Manage the Partner Relationship

• Earn and maintain the trust of your partner through consistent communication, reliable execution, and transparency about challenges.
• Represent Via to community stakeholders, local officials, and riders as the face of the operation.

Who You Are:

• Strategic leader with 5+ years of experience leading complex operations
• Bachelor's degree required
• Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• Savvy and tactful communicator: you intuitively find the right tone in every situation
• Foster a culture deeply committed to providing a world class customer service experience
• Strong analytic thinker who uses data to guide strategy, not just report outcomes.
• Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading teams
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
• Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• Problem solver; you don't accept the status quo and are always looking for creative solutions

Compensation and Benefits:

• Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $140,000 - $185,000 / year
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.