General Manager

Knoll Inc.; Los Angeles (CA); On-site; USD 49,795 - 64,745; Full time

Benefits offered by this job

Competitive base salary with bonus on

Quarterly bonus plan

Medical, dental, and vision insurance

Self-Managed vacation, holidays, and p

401(k) with company match

Commuter benefits up to $150/month

Generous employee discounts

Job summary

MillerKnoll is seeking a General Manager to deliver the Client Experience through coaching demonstrations, quoting, and sales generation. You will train and inspire your team to achieve the store sales plan, and manage all aspects of sales and merchandising.

The role requires 3 to 5 years of retail management, strong communication, budgeting, and experience with a POS system and MS Office. MillerKnoll offers medical/dental/vision, a 401(k) with company match, and generous time off.

Qualifications

• Minimum 3 to 5 years of retail management experience.
• Financial literacy, business acumen and ability to manage budgetary responsibilities.
• Experience with a POS system and proficiency with MS Office software.

Responsibilities

• Hire, develop, lead, and motivate the team through effective performance coaching, feedback, and training.
• Foster the Herman Miller Client Experience.
• Engage in performance management on a daily, weekly, and monthly basis.
• Ensure the Studio represents the best in presentation by utilizing visual directives and our standards manual.
• Ensure all Studio operational procedures are followed to maximize profit and manage expense control goals.
• Resolve employee relations issues of sales team members in partnership with HR.
• Deliver Sales Plan.

Skills

Retail management

Team leadership

Budgeting

Customer service

MS Office

POS system

Interpersonal skills

Tools

POS system

MS Office

3-D rendering programs

Job description

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

What We Offer:

• Competitive base salary with commission on shipped items
• Quarterly based bonus plan
• Medical, dental, and vision insurance
• Self-Managed vacation, holidays, and parental leave
• 401(k) with 4% company match
• Commuter benefits up to $150/month
• Generous employee discounts
• And more!

Store Hours: Open daily, Sunday through Saturday (weekend and holiday availability required)

About the Role:

As a General Manager, it will be your responsibility to deliver the Herman Miller Client Experience through team coaching of demonstrations, quoting, and generation of sales. You will be expected to train and inspire your team to achieve the store sales plan. As an industry leader for over 100 years in office furnishings and iconic homes, Herman Miller remains committed to innovation and ergonomic design. Our General Managers work strategically to maximize their store revenue and efficiently manage all aspects of sales and merchandising. This includes but is not limited to hiring effectively, performance management, and employee relations in partnership with Human Resources and the Regional Manager. You will report to the Regional Manager.

What you’ll do:

• Hire, develop, lead, and motivate the team through effective performance coaching, feedback, and training.
• Foster the Herman Miller Client Experience.
• Engage in performance management on a daily, weekly, and monthly basis.
• Ensure the Studio represents the best in presentation by utilizing visual directives and our standards manual.
• Ensure all Studio operational procedures are followed to maximize profit and manage expense control goals (e.g., scheduling and managing store shipments, controllable expenses, and supplies).
• Resolve employee relations issues of sales team members in partnership with HR.
• Deliver Sales Plan.

What we’re looking for?

• Minimum 3 to 5 years of retail management experience
• Excellent verbal, written, organizational and interpersonal communication skills, with strong emphasis on listening; demonstrated people management skills and the ability to thrive in a team environment.
• Ability to inspire team to conduct effective demonstrations in a high traffic environment
• Ability to adhere to high personal performance standards, integrity, business ethics and the desire for continuous improvement
• Ability to build relationships and trust with direct reports, peers, and Store clientele
• Financial literacy, business acumen and ability to manage budgetary responsibilities.
• Experience with a POS system and proficiency with MS Office software, web navigation, and 3-D rendering programs.
• Able to routinely move objects weighing more than 20 pounds and to understand safety requirements.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. HermanMiller is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $49,795.00 - $64,745.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors. You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs.

The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility Verification.

MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].

MillerKnoll is a collective of design brands coming together to remake modern for the 21st century.

We are aware that there are a number of scams targeting current job seekers. MillerKnoll will not ask you to provide money or any financial account information, such as bank account or routing numbers, as part of our application or job offer process. If you suspect a job application related scam involving MillerKnoll, or our collective of brands (Herman Miller, Knoll, KnollTextiles, Muuto, HAY, Geiger, Spinneybeck, Filzfelt, NaughtOne, Maharam, Design Within Reach, Maars Living Walls, Edelman Leather, Colebrook Bosson Saunders, Holly Hunt), please contact [e-mail].

Want to be part of a team that’s making a positive impact? From creating spaces that help people live and work better to lifting our local and global communities, MillerKnoll is working hard to make a difference. Join us as we design a more equitable, sustainable, and beautiful future together.