General Manager

The Wendy's Company; Long View (KY); On-site; USD 65,000 - 85,000; Full time

Job summary

The Wendy's Company is seeking a General Manager in the United States to execute the store plan and maximize sales, profits, and customer satisfaction. The role centers on staffing, training, operations, and maintaining standards through leadership of the store team.

Main responsibilities include budgeting, cost control, implementing local marketing programs, staff development, quality, service, cleanliness, and continuous improvement in store performance.

Responsibilities

• Meets budgeted sales targets.
• Sets controllable cost targets.
• Meets controllable cost targets.
• Develops with DM and executes a local store marketing plan in response to market conditions.
• Responds to competitor activities aimed at diverting store business.
• Develops and executes plans to improve sales and profits.
• Sets store budget goals monthly.
• Meets monthly budget goals.
• Communicates anticipated variances to the District Manager.
• Develops plans to resolve unfavorable trends in controllables, Q.S.C., sales and profits.
• Hires, trains and terminates subordinate managers.
• Ensures adequate bench strength in the management team.
• Ensures the co-manager has adequate crew depth for each shift.
• Utilizes W.O.T.C. program.
• Maintains process for handling applications and files.
• Trains store personnel to execute procedures for quality products.
• Talks with customers during walk-throughs to determine product and service quality.
• Resolves customer complaints within 24 hours.
• Takes service times and determines efficiency.
• Trains store personnel to respond promptly to customer needs.
• Trains store personnel in customer courtesy.
• Trains store personnel to solicit feedback to determine customer satisfaction.
• Trains store personnel to maintain store cleanliness during shifts.
• Writes store cleaning plan.
• Executes cleaning plan through delegation to the management team.
• Achieves above satisfactory Q.S.C. scores consistently.
• Trains store personnel to execute new products to company standards.
• Trains store personnel in company standards (Quality, Service and Cleanliness).
• Orients new managers and crew to the store.
• Writes and manages a development plan for each manager.
• Manages Crew Orientation and Training process.
• Promotes high-performing crew members to available crew leader and shift supervisor positions.
• Trains managers in the use of store systems for Q.S.C. and cost controls.
• Trains managers to identify problems and develop alternative solutions.
• Trains and develops managers on Managing Better Shifts skills.
• Provides leadership and mentoring training to management team.
• Meets or exceeds the 80%.

Job description

Shreveport, LA

Statement of Purpose:

The General Manager is responsible for executing the store plan to achieve established standards, sales, local marketing programs and profits. This is done primarily by staffing, personnel training, operating, and maintaining the store such that customer satisfaction is maximized.

ACCOUNTABILITIES:

Sales and Profits:

• 1.Meets budgeted sales targets.
• 2.Sets controllable cost targets.
• 3.Meets controllable cost targets.
• 4.Develops (with DM) and executes a local store marketing plan (promoting Wendy's in the community) in response to market conditions such as competitor pricing and other competitor activities.
• 5.Responds to competitor activities aimed at diverting store business.
• 6.Develops and executes plan to improve sales and profits.

Operating Budget

• 1.Sets store budget goals monthly.
• 2.Meets monthly budget goals.
• 3.Communicates anticipated variances to the District Manager.
• 4.Develops appropriate time definite plans to resolve unfavorable trends in controllables, Q.S.C., sales and profits.
• 5.Reviews, analyzes and communicates budget, P&L information to staff and manager.

Staffing

• 1.Hires, trains and terminates subordinate managers.
• 2.Ensures and maintains adequate bench strength in management team.
• 3.Ensures co-manager has adequate crew depth for each shift.
• 4.Utilizes W.O.T.C. program.
• 5.Maintains process for handling applications and files.

Quality

• 1.Trains store personnel (management and crew) to execute procedures for preparation and serving of quality products.
• 2.Talks with customers during walk-throughs and when off-line to determine product and service quality.
• 3.Resolves customer complaints within 24 hours of receipt.

Service

• 1.Takes service times and determines efficiency.
• 2.Trains store personnel to respond promptly to customer needs.
• 3.Trains store personnel in customer courtesy.
• 4.Trains store personnel to solicit feedback to determine customer satisfaction.

Cleanliness

• 1.Trains store personnel to maintain store cleanliness during shifts.
• 2.Writes store cleaning plan.
• 3.Executes cleaning plan through delegation to the management team.
• 4.Achieves above satisfactory Q.S.C. scores consistently.

Training

• 1.Trains store personnel to execute new products to company standards.
• 2.Trains store personnel in company standards (Quality, Service and Cleanliness), as these standards are modified by operational changes.
• 3.Orients new managers and crew to the store.
• 4.Writes and manages a development plan for each manager based on position descriptions.
• 5.Manages Crew Orientation and Training process.
• 6.Promotes high-performing crew members to available crew leader and shift supervisor positions.
• 7.Trains managers in the use of store "systems" for Q.S.C. and cost controls.
• 8.Trains managers to identify problems and develop alternative solutions.
• 9.Trains and develops managers on Managing Better Shifts skills.
• 10.Provides leadership and mentoring training to management team.

Controls

• 1.Meets or exceeds the 80