General Manager

Laundry Mgmnt Grp In

Lochearn (MD)

On-site

USD 61,000 - 75,000

Full time

3 days ago

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Benefits offered by this job

Benefits for full-time employees

Bonus Program

Company Uniforms

Provide Competitive Wage

Employee Discount Program

Flexible schedules for full-time and -

Fun, Energetic Work Environment

Holiday Pay

Promotions Referral Program

Retention Program

Job summary

Laundry Capital is seeking a General Manager for our Gwynn Oak, MD location. You will lead store operations, drive customer service excellence, and manage staffing, payroll, and profitability while upholding company policies.

Candidates should have 3+ years in retail sales and at least 2 years of team leadership, with strong communication skills and a commitment to safety and quality service in a fast-paced laundromat environment.

Qualifications

3+ years of experience in retail sales.
At least 2 years of experience leading a team.
Strong communication and customer-service abilities.

Responsibilities

Drive customer satisfaction, retention and growth.
Screen and hire staff for the store location.
Train employees and manage payroll and scheduling.
Maintain store cleanliness and safety standards.
Execute promotions and monitor store inventory and equipment.

Skills

Retail sales experience

Team leadership

Customer service

Communication skills

Job description

7017 Liberty Rd Gwynn Oak, MD 21207 Pay Range: $68,000.00/year

Job Summary:

Our General Managers must be able to manage people and ensure accountability. To be successful in this role, an individual should possess strong leadership skills, drive productivity, manage daily operations and ensure profitability for their store location.

About Laundry Capital:

Laundry Capital was founded in 1996 in New York. Operating over 70 laundromats in eight states, Laundry Capital operates two brands: Clean Rite Centers and Laundromax. Laundry Capital pioneered the Laundromat “super store” concept by building large, bright, free standing stores, equipped with over 120 washers and dryers, ample folding tables, free parking, knowledgeable and qualified staff, and more. Laundry Capital is recognized by the retail sales industry as the “gold standard” for laundromat retail in the United States.

WHAT WE OFFER:

Benefits for full-time employees
Bonus Program
Company Uniforms
Provide Competitive Wage
Employee Discount Program
Flexible schedules for full-time and part-time employment
Fun, Energetic Work Environment
Holiday Pay
Promotions Referral Program
Retention Program

Essential Job Functions:

General Managers are driven self-starters who are eager about customer service. Our managers are the face of the store and must be willing to take ownership responsibilities as listed below: Responsible for driving high levels of customer satisfaction, retention and growth Participate in the screening and selection process for staffing needs of store location Ensure training procedures and evaluations are adhered to, while identifying and developing top talent Foster a safe, positive and fair work environment by driving accountability to ensure that company policies and procedures are followed without exception Develop employee schedules while adhering to budgeted payroll hours Responsible for ensuring payroll is accurate and timely Ensure all tools and logs are being used to maintain high levels of operational equipment used by the customers Maintain a continual focus on store cleanliness and the availability and functionality of ancillary items such as laundry carts, folding tables and televisions Enforce safe practices to prevent accidents and injuries inside and outside of the store Ability to manage emergency situations such as fires, floods, severe weather Ensure security alarms and surveillance equipment are operational Ensure adequate levels of inventory are in stock are maintained; accurately conducting inventory counts; ensure a good visual presentation of products is always maintained. Responsible for ensuring all logs are being used to report equipment and building maintenance issues Conduct frequent audits of preventative maintenance tasks; such as lint screen cleanings Immediately escalating hot water, heating, air conditioning and other equipment problems; and the ability to troubleshooting equipment problems and performing minor repairs Training employees in processing retail sales and upselling customers Continual focus on keeping associated costs low (proper selection of washers/dryers, detergent use, card use) Accurate and honest reporting of all information; immediately notifying District Manager of any discrepancies Quickly responding to VTM and bill changer problems, even when off duty Participation in and execution of promotional programs; ensure that procedures in collecting coupons, forms or other information are followed and promotional logs are used accurately Responsible for ensuring accurate and timely retail sales and other information is submitted on a weekly basis Execution of initiatives to improve the store financial performance; suggesting ways to improve sales or reduce costs.

Job Requirements:

Must have 3 or more years of experience in retail sales
Must have at least 2 years of experience leading a team
Must be willing to submit to drug and alcohol screenings when requested
Must be able to stand for up to 8+ hours at a time for a shift
Must be able to lift 35 pounds
Must be able to communicate with all customers and associates in a professional manner
Ability to resolve customer issues/complaints in a fashionable and timely manner
Ability to train all store associates in their assigned tasks
Ability to work a flexible schedule
Our managers typically are scheduled 4 weekdays and 1 weekend day (45 hours a week) each week as a baseline. Typically working Monday, Tuesday, Thursday, Friday & Saturdays. Our managers on occasion may need to cover a different shift (including overnight hours) if the business dictates. Our managers make up a large part of our direct customer facing service providers, this would include assisting customers with everyday needs in a laundromat setting, completing customer wash, dry & fold drop off orders as well as keeping the store clean and presentable.

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law.

AI Hiring Process Statement

As part of our recruiting process, we may responsibly use artificial intelligence (AI)-enabled tools to support candidate screening, scheduling, communications, and other recruitment-related activities. Human review and decision-making remain central to our hiring process.

Company Vision

Step into the future of laundry services! As one of America’s largest retail laundromat operators, we’re not just doing laundry, we’re transforming the customer experience. Since 1996, we’ve built modern 4,000+ sq ft “super store” laundromats designed with cutting‑edge equipment, comfortable spaces, and a customer‑first mindset that sets industry standards. At Clean Rite, our people make the difference. We’re proud to build teams that deliver exceptional service while supporting the communities we serve.

Why Join Our Team?