General Manager

greenthumbindustries; Lancaster (Lancaster County); On-site; USD 90,000 - 130,000; Full time

Job summary

Green Thumb is seeking a General Manager at RISE Dispensary to lead a diverse team in delivering memorable customer experiences. You will oversee customer journey, inventory, safety, and staff development, acting as an ambassador for social change in the community.

Leaders and Team Members will grow under your direction, with training and coaching to maximize engagement, compliance, and revenue. The role emphasizes cross-functional leadership and a strong customer-first mindset.

Qualifications

• Bachelor's degree or comparable business experience.
• 5+ years in a supervisory or management role in a retail setting with POS operations.
• Cannabis experience preferred; inventory control experience required.

Responsibilities

• Provide direction, oversight, and execution of all dispensary operations, ensuring security, inventory, and regulatory compliance.
• Drive revenue and profit through programs, promotions, and regionalized in-store initiatives.
• Oversee and manage quality product inventory, financial records, and Seed to Sale compliance.
• Maintain cash handling protocols and daily reconciliation.
• Manage order and expense processes aligned with store budgets.
• Conduct monthly audits and scorecard reviews to identify improvements.

Skills

Leadership

Operations management

Customer service

Team development

Communication

Regulatory compliance

Retail & POS

Education

Bachelor's degree or comparable business experience

Job description

Overview

Green Thumb is proudly on a mission to promote well-being through the power of cannabis. We are looking for a General Manager at RISE Dispensary to lead, manage, and inspire a diverse team in driving results and delivering memorable, positive consumer experiences. All dispensary activities related to the customer journey, inventory operations, safety & compliance, and team member experience are under your direction. With training, coaching and development, a team of Leaders and Team Members will grow under the General Manager's leadership. The General Manager serves as an ambassador in delivering lasting social change in our communities.

Competencies

• Drives Results: Challenges and inspires a team to exceed results expectations. Consistently executes against company strategy, state regulatory requirements and local operations plans.
• Adapts to Change: Communicates the "why" to the team and aligns them with the Green Thumb's Mission, Vision, Values, Priorities, and Behaviors. Is a change champion who helps the team navigate through change.
• Business Insight: Optimizes outcomes by leveraging data, understanding the story behind the numbers, and translating into behaviors and actions for the team.
• Customer Focus: Leverages data to understand customer needs and acts on it. Improves the consumer journey by increasing efficiency and empowering the team.
• Collaborates: Speaks to people, with actionable and respectful feedback, and coaches others to work collaboratively. Communicates effectively across multiple channels to keep teams in-the-know.
• Values Differences: Prioritizes building diverse teams with a variety of experiences, perspectives, backgrounds and skills. Serves as role model for fostering an environment where differences are encouraged, valued, and supported.
• Develops Talent: Places a high priority on developing people to drive strong performance and achieve career goals. Takes ownership of the employee life cycle and team's engagement and professional development.

Responsibilities

Operations

• Deliver direction, oversight, and execution of all dispensary operations. Ensure the dispensary is compliant with security, inventory, and local and state regulations.
• Drive revenue and profit through effective execution of programs, initiatives, and regionalized instore promotions.
• Oversee and manage quality product inventory, financial records, and Seed to Sale compliance.
• Maintain and enforce cash management handling protocols and daily reconciliation.
• Manage effective order & expense management processes aligned with store budgets.
• Conduct monthly audits and scorecard business reviews to identify operational inefficiencies and process improvement opportunities

Experience

• Coach Leaders and Team Members to consistently deliver memorable, positive in-store customer experiences.
• Ensure "Leader on Duty" (LOD) presence is appropriately scheduled throughout the store. Coach Leaders to actively supervise, recognize team members and redirect behaviors during LOD shifts.
• Drive revenue through a seamless omni-channel customer experience and lead teams to deliver a consistent experience across in-store, drive-thru, curbside & delivery.
• Coach leadership team to deliver Loyalty goals, drive customer retention and repeat traffic.
• Serve as a liaison to the local community and support community outreach events and initiatives.

People

• Build and retain a high-performing team through selecting the best talent and effective onboarding, training, and development.
• Inspire a culture of engagement and performance through coaching, feedback, and recognition.
• Motivate dispensary team to exceed revenue targets and key metrics, emphasizing team member behaviors, service techniques and product knowledge.
• Monitor staffing needs and ensure scheduling practices align to store labor goals. Hold team members accountable for accurate timekeeping, schedule compliance, and reliability.
• Develop Leader and Team Member talent and effectively address performance issues on a timely basis.
• Regular, dependable attendance and punctuality.
• Perform other duties as needed.

Qualifications

• Bachelor's degree or comparable business experience
• At least five years in a supervisory or management role in a retail setting, specifically with POS business operations.
• Cannabis experience preferred
• Inventory control experience is required
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
• Must have reliable, responsible, and dependable attendance
• Must be 21 years or older.
• Must pass any and all required background checks.
• Must possess a valid driver's license or state ID.
• Must be and remain compliant with all legal and company regulations for working in the industry.
• Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb
• Must have a solid understanding o