General Manager

Club Pilates; Laguna Niguel (CA); On-site; USD 70,304 - 88,000; Full time

Benefits offered by this job

Base salary

Health benefits

401K

Paid time off

Growth opportunities

Job summary

Club Pilates in Laguna Niguel is seeking a General Manager to drive sales, oversee studio operations, and lead Sales Associates. You will manage four revenue streams—memberships, retail, private training, and teacher training—while ensuring a seamless guest experience and steady membership growth.

The role requires 2+ years in fitness or retail sales, fluent English, and strong organizational skills. Competitive base salary with bonus potential mirrors the fast-paced studio environment and

Qualifications

• 2+ years of retail/service sales or fitness sales experience.
• Confident in generating personal sales and training Sales Associates in sales
• Ability to manage four revenue streams: memberships, retail, private training, and teacher training
• Fluent in English with excellent communication and interpersonal skills
• Proficient in data management and highly organized
• Professional, punctual, reliable and able to work in a fast-changing environment

Responsibilities

• Lead generation including Grass Roots Marketing and Networking
• Implement sales process to schedule prospects into Intro classes
• Membership sales
• Manage staff schedule
• Ensure that studio retail/products are stocked with accurate inventory counts
• Train and supervise Sales Associates
• Hire/manage instructors at the studio
• Proficiency in ClubReady for revenue and attendance reports
• Review instructor evaluations and mentor or disciplinary actions as needed
• Make high-level customer service decisions independently
• Collect outstanding dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce Club Pilates policies and procedures
• Ensure all forms and studio literature are stocked and visible
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads

Skills

Sales experience

Sales leadership

Membership growth

Communication skills

English fluency

Data management

Organization

Attention to detail

Punctual and reliable

Team coordination

Tools

ClubReady

Job description

About Us

Be a part of the growing boutique fitness industry and join our Studio Team! Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment! Riser Fitness, established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system. Riser Fitness is one of the largest and longest operating franchisees.

Position

The General Manager will oversee all studio functions from sales to instructors. They will lead all sales efforts; drive membership growth and endeavor to prevent member attrition. The General Manager will hire, train and manage Sales Associates within their studio. The General Manager will utilize discretion and independent judgment in managing the studio and directing the work of employees.

Requirements

• 2+ years of retail/service sales or fitness sales experience.
• Confident in generating personal sales and training Sales Associates in sales
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

Responsibilities

• Lead generation including Grass Roots Marketing and Networking
• Implement sales process to schedule prospects into Intro classes
• Membership sales
• Manage staff schedule
• Ensure that studio retail/products are stocked with accurate inventory counts
• Train and Supervise Sales Associates
• Hire/Manage instructors at the studio
• Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
• Review instructor evaluations and assist in mentorship/disciplinary action as needed
• Independently make decisions related to high level customer service
• Collect out-standing dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce Club Pilates policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads for the studio

Benefits And Perks

• Starting Base Salary - $70,304
  • $70,000-88,000 potential total comp including bonuses
  • Monthly performance bonus opportunities up to $18,000 annually
• Health Benefits
• 401K
• Paid Time Off
• Unlimited growth potential within the company