General Manager

Ko'a Kea Operations, LLC; Koloa (HI); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Pharmacy Insurance

401K

Referral Bonus

Freedom Time

Birthday Holiday (Full-Time or Part- T

Gone Fishing Holiday (Full-Time Only)

Opportunities for advancement

Job summary

Pacific Hospitality Group seeks an experienced hotel executive to lead an upscale hotel property, driving revenue, managing budgets, and ensuring exceptional guest service. You will oversee the executive team, optimize operations, and align sales and marketing efforts with the goal of exceeding financial targets.

The role requires strategic leadership, strong hospitality knowledge, and a proven track record of developing high-performing teams in a fast-paced environment.

Qualifications

• 3+ years of experience as a General Manager, Assistant General Manager or Director of Operations in a hotel.
• Strong knowledge of hotel management, service standards, guest relations and etiquette.
• Proven ability to lead and develop high-performing teams in a high-volume environment.

Responsibilities

• Maximize top line revenue, profitability, and ROI across hotel budgets.
• Lead executive team and manage operating and labor costs per department.
• Prepare annual budgets and monitor forecasts and reports.
• Ensure quality service and guest satisfaction; drive sales and marketing alignment.

Skills

Leadership

Hotel management

Budgeting

Revenue optimization

Staff development

Guest relations

Education

Bachelor's degree in Hospitality Management

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment Salary Range for this position is $180-200k

What You Will Accomplish

• Provide exemplary leadership and create an atmosphere which cultivates our company’s core values. Responsible for maximizing top line revenue, profitability and return on investment at one of the Meritage Collection luxury hotels/resorts by ensuring revenue and expense goals are met/exceeded in all budget areas. Serves as final decision maker related to the welfare and safety of the hotel, its guests and team members. Ensures satisfaction, fair and consistent treatment and adequate staffing of all team members. Responsible for product quality and outstanding guest service.
• Provides executive level leadership to drive overall operating and financial performance. Ensures overall hotel success, profitability and return on investment. Provides direction to subordinate directors/managers and monitors/ controls all operating and labor costs for each department. Responsible for the overall direction, coordination, and evaluation of these units.
• Prepares annual budget. Achieves/exceeds budgeted revenues, controls expense and maximizes profitability of the hotel. Utilizes corporate approved computer programs to analyze forecasts, cost and revenue reports. Makes decisions and takes action based on that information to maximize profitability.
• Ensures quality while minimizing waste to maintain profitability.
• Ensures sales and marketing teams are effectively optimizing available resources to meet/exceed budgeted revenue. Drives revenue and profitability for all revenue departments including Rooms, Food & Beverage, Spa, Recreation, Parking, Gift Shop, etc. Initiates and maintains quality community relationships and represents hotel as required in public forums.
• Drives a culture of outstanding service throughout the property. Ensures guests receive outstanding, consistent, exceptional service by communicating the vision and setting standards for all team members to follow and implement. Monitors all guest service-related activities and corrects any deficiencies to ensure guest satisfaction and repeat business. Seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints.
• Ensures property’s physical appearance exceeds property standards. Works with subordinate managers to ensure preventative maintenance and repair issues throughout property are addressed. Oversees security and safety functions to protect hotel assets and personal safety of team members and guests.
• Ensures hotel management is carried out in accordance with the organization’s policies and applicable laws. Develops a world‑class management team of talented staff. Inspires and ensures team member engagement, performance, and open communication. Develops and supports proactive Team Member Services functions and talent acquisition.
• Directs the selection, training, supervision, development, discipline and counseling of team members in accordance with property policies & procedures. Conducts performance evaluations for management staff and demonstrates positive leadership characteristics which inspire team members to exceed standards.
• Proactively communicates potentially sensitive or volatile situations to Corporate Team Member Services.
• Reviews and follows all safety policies and procedures. Acts on reports of potential safety issues or whenever observed and takes immediate action to resolve in emergency situations.

What You Will Bring

• Three or more years of related experience as a General Manager, Assistant General Manager or Director of Operations in a similar setting.
• Solid knowledge of hotel management, hotel service standards, guest relations and etiquette.
• Ability and experience in successfully leading and strong and effective work teams in a high volume, time sensitive environment.
• Ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established operating criteria.

Great If You Have

• Bachelor’s degree in Hospitality Management.
• Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales.
• Experience preparing budgets and expertise analyzing profit and loss statements. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of financial elements and deal with several abstract and concrete variables. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guests, during busy activity periods or in an emergency.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Pharmacy Insurance
• 401K
• Referral Bonus
• Freedom Time
• Birthday Holiday (Full-Time or Part Time Only)
• Gone Fishing Holiday (Full-Time Only)
• Opportunities for advancement

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another. If you're ready to grow with a team that values fulfillment and humility, start your journey with us—discover the opportunities waiting for you at Pacific Hospitality Group.