General Manager

Zaxby's; Knoxville (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential up to 24% of annual"

Free meals

PTO

Paid holidays

Employee referral program

Advancement opportunities

Medical insurance

Dental insurance

Vision insurance

Short/Long disability

Life insurance

401(k) with match

Job summary

Zaxbys in Knoxville, TN is seeking a General Manager to lead daily restaurant operations, guide a trading team, and uphold brand standards while driving guest satisfaction and profitability.

The GM will recruit, train, and develop staff, schedule shifts, monitor costs, ensure food safety, and build community relations. The role offers competitive pay, bonuses, and comprehensive benefits with advancement opportunities.

Qualifications

• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others.
• Open availability and ability to work a minimum of 5 days and 48 hours per week.
• Successful completion of background check and motor vehicle report.

Responsibilities

• Lead daily restaurant operations focusing on staffing, sales growth, cost management, and maintaining standards.
• Manage profitability through driving sales, developing team members, and ensuring compliance with guidelines.
• Plan and delegate shift assignments, train and mentor staff, and ensure safety and regulatory compliance.

Skills

Leadership

Team management

Organizational skills

Communication

Interpersonal skills

Education

High school diploma or equivalent

Some college preferred

Job description

As the team at Zaxbys expands, we're saving a seat for you!To our guests, Zaxbys is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food.To our team members, Zaxbys is an indescribably great place to work!General Managers are responsible for providing guidance and leadership to their team to create a positive culture, maintain high team morale, and encourage all team members to strive for excellence. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, and ensuring operational standards are consistently upheld.Why work at Zax?COMPETITIVE PAYBONUS POTENTIAL (Paid Quarterly): Up to 24% of Annual SalaryFREE MealsPaid Time OffPaid HolidaysEmployee Referral ProgramOpportunities to AdvanceBenefitsMedical, Dental, and Vision InsuranceShort and Long-Term DisabilityEmployer-Paid Life Insurance401(k) With Employer Match (additional eligibility requirements)Job Duties and ResponsibilitiesThe individual in this position is expected to engage in the following work-related activities:Complete all training requirements including:Zaxbys General Manager Development Plan and Operations Excellence Capstone ClassFood Safety Certification and Manager CertificationAny additional training required by Zax LLCEnsure that the restaurant delivers great experiences to guestsMaintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performersEnsure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performanceEnsure effective work schedules are created timely and appropriately to drive sales and control labor costsPlan and delegate shift assignments including communicating expectations and adjusting as neededEnsure service, product quality, and cleanliness standards are consistently upheldCreate and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the teamManage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheldStrive to increase sales by building community relationships and providing outstanding product and serviceControl costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and proceduresComplete performance reviews for crew members and assist with performance reviews for managersMaintain compliance with Zaxby’s Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and proceduresUtilize management tools and keep neat, accurate, and current recordsReview performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experienceOther responsibilitiesHandle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful mannerMaintain an attitude of flexibility that allows performance above and beyond the parameters of this position descriptionEnsure the team works safely and follows all safety guidelines and proceduresEscalate concerns to your supervisor when appropriateAll other duties necessary to ensure restaurant operations function properlyJob QualificationsThe following requirements must be met to qualify for this position.Must be 21 years of age or olderMust have a valid driver’s license, vehicle insurance, and reliable transportationOpen availability and the ability to work a minimum of 5 days and 48 hours per weekAbility to work a flexible schedule including days, nights, weekends, and holidaysSuccessful completion of background check and motor vehicle reportMust possess leadership qualities, organizational skills, and ability to interact cooperatively with othersRequired minimum education: High school diploma or equivalent and some college preferred3-5 years management experience requiredRestaurant management experience preferredCapability RequirementsThe following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.Sit, stand, and walk continuouslyOccasionally stoop, bend, crouch, or climb, including the use of laddersFrequently lift, push, pull, and carry up to 50 pounds, including lifting overheadContinuous use of hands and wrists for grasping and fine manipulationCommunicate proficiently through speech, reading, and writingMaintain effective audio-visual discrimination and perception to observe and respond to the environmentWork in an environment that features hot and cold temperature variations and exposure to food allergensOperate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipmentZax LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law.