General Manager

Priority Dispatch Corp.; Kingman (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Priority Dispatch Corp. in Kingman, AZ seeks a General Manager to lead a retail nursery store, drive sales, and oversee daily operations, staffing, inventory, and merchandising. You will coach employees, manage budgets, and ensure outstanding customer service.

The role requires strong leadership, a track record in retail management, and the ability to balance safety, quality, and profitability in a seasonal environment at a busy location.

Qualifications

• Five or more years of progressively responsible retail management experience, including supervisory experience.
• Nursery, garden center, landscaping, or related retail experience preferred.
• Strong knowledge of plants, gardening products, irrigation supplies, and seasonal merchandise preferred.

Responsibilities

• Direct and oversee all daily retail nursery operations, including opening/closing, customer service, sales, staffing, inventory, merchandising, cash handling, and facility maintenance.
• Lead, train, coach, and develop store employees to meet performance expectations.
• Prepare employee schedules based on traffic, payroll budgets, and needs.
• Monitor and coach employee performance and conduct evaluations.
• Coordinate with vendors, buyers, and logistics to support store operations.
• Ensure compliance with safety, regulatory, and company policies.
• Maintain attractive displays and proper pricing/descriptions.

Skills

Retail management

Leadership

Customer service

Inventory management

Communication

Scheduling

Loss prevention

Education

High school diploma or equivalent

Associate/Bachelor's degree preferred

Tools

POS systems

Inventory software

Microsoft Office

Email

Job description

DESCRIPTION/RESPONSIBILITIESThe General Manager is responsible for the overall leadership, operation, profitability, and performance of the retail nursery store. This position ensures excellent customer service, effective employee management, accurate inventory control, attractive merchandising, workplace safety, and achievement of sales and financial goals.• Direct and oversee all daily retail nursery operations, including opening and closing procedures, customer service, sales, staffing, scheduling, inventory, merchandising, cash handling, and facility maintenance.• Lead, train, coach, motivate, and develop store employees to achieve operational, customer-service, and sales expectations.• Recruit, interview, select, onboard, and retain qualified employees in partnership with Human Resources.• Prepare employee schedules according to customer traffic, seasonal demands, payroll budgets, and operational needs.• Monitor employee attendance, conduct, productivity, and job performance. Provide timely coaching, recognition, corrective action, and performance evaluations in accordance with company policy.• Promote a respectful, professional, inclusive, and team-oriented work environment.• Establish and communicate daily, weekly, monthly, and seasonal sales goals to employees.• Monitor sales, labor, expenses, inventory, margins, and other key performance indicators. Develop corrective action plans when goals are not achieved.• Review financial and operational reports and identify opportunities to increase sales, control costs, reduce losses, and improve profitability.• Maintain appropriate inventory levels based on customer demand, seasonal trends, sales history, and available space.• Coordinate merchandise ordering, receiving, pricing, labeling, stocking, rotation, replenishment, transfers, and product markdowns. Maintain attractive, organized, fully stocked, and seasonally appropriate merchandise displays.• Ensure plants and nursery merchandise are properly watered, maintained, displayed, rotated, and removed when damaged or unsellable.• Ensure pricing, product descriptions, promotional signage, and point-of-sale information are accurate.• Build strong relationships with customers and ensure employees provide knowledgeable, courteous, and timely service.• Address and resolve customer complaints, returns, delivery concerns, and service issues professionally and consistently.• Maintain knowledge of nursery products, gardening supplies, seasonal merchandise, promotions, and services to assist customers and train employees.• Coordinate with vendors, buyers, distribution personnel, landscapers, delivery teams, and company leadership to support store operations.• Oversee cash registers, deposits, refunds, discounts, voids, and other financial transactions. Investigate and address discrepancies.• Implement loss-prevention practices and protect company merchandise, equipment, funds, records, and other assets.• Ensure compliance with company policies and applicable federal, state, and local employment, safety, licensing, environmental, and operational requirements.• Conduct regular safety inspections, correct identified hazards, document incidents, and ensure employees receive required safety training.• Ensure fertilizers, pesticides, equipment, and other regulated or potentially hazardous materials are stored, handled, and sold according to applicable requirements and company procedures.• Maintain the cleanliness, organization, appearance, and security of the store, nursery yard, greenhouse, warehouse, loading areas, parking areas, offices, and employee spaces.• Ensure tools, vehicles, irrigation systems, forklifts, and other equipment are inspected, maintained, and operated only by authorized employees.• Respond appropriately to emergencies, workplace injuries, customer incidents, security concerns, and severe weather conditions.• Communicate store performance, staffing concerns, maintenance needs, inventory issues, and other significant matters to appropriate company leadership.• Participate in management meetings, training programs, inventory counts, promotional events, and other company activities.• Perform other related duties and special assignments as required to support the store and organization.• Must be able to lead, motivate, train, and hold employees accountable while maintaining a respectful and productive work environment.• Must be able to complete company-required training and obtain any job-related certifications or licenses required by law or company policy.• Must be able to communicate effectively with employees, customers, vendors, and members of management.REQUIREMENTS KNOWLEDGE/SKILLS and EXPERIENCE• Five or more years of progressively responsible retail management experience, including at least three years in a supervisory or store leadership position.• Nursery, garden center, landscaping, home improvement, agricultural, or related retail experience strongly preferred.• Working knowledge of plants, trees, shrubs, gardening products, irrigation supplies, fertilizers, pesticides, and seasonal nursery merchandise preferred.• Proven ability to manage daily store operations, sales performance, inventory, merchandising, staffing, scheduling, payroll, customer service, and expense control.• Strong leadership, coaching, employee-development, conflict-resolution, and performance-management skills.• Ability to interpret sales reports, budgets, profit-and-loss statements, inventory reports, and other business performance information.• Knowledge of workplace safety practices, cash-handling procedures, loss prevention, and applicable company policies.• Excellent verbal and written communication, organization, decision-making, and problem-solving skills.• Ability to provide exceptional customer service and professionally resolve customer concerns.• Proficiency with point-of-sale systems, inventory-management systems, email, Microsoft Office, and other business-related technology.• Ability to work effectively in a fast-paced, seasonal retail environment and adjust staffing and operational priorities according to business needs.QUALIFICATIONS• High school diploma or equivalent required. Associate’s or bachelor’s degree in business administration, horticulture, retail management, or a related field preferred. Relevant management experience may be considered in place of formal education.• Must be at least 18 years of age.• Must possess a valid driver’s license with an acceptable driving record if driving is required for the position.• Must be available to work a flexible schedule, including early mornings, evenings, weekends, holidays, and extended hours during peak seasons.• Must demonstrate integrity, professionalism, reliability, accountability, and sound judgment.• Must be authorized to work in the United States.PHYSICAL DEMANDS and WORKING CONDITIONS• Regularly required to stand, walk, bend, stoop, kneel, crouch, reach, push, pull, and use hands to handle merchandise, equipment, and materials.• Must be able to lift and carry up to 50 pounds independently and heavier items with assistance or appropriate equipment.• Must be able to remain standing or walking for extended periods during the workday.• Must be able to safely climb ladders or step stools and work on uneven, wet, or slippery surfaces.• Work is performed in indoor and outdoor retail nursery environments and may involve exposure to heat, cold, rain, wind, dust, dirt, pollen, fertilizers, pesticides, plant materials, insects, and varying noise levels.• May work near forklifts, delivery vehicles, loading areas, irrigation equipment, and other powered or manual equipment.• Must be able to safely perform essential job duties in changing weather conditions while using required personal protective equipment.• Must be able to work extended or irregular hours during peak seasons, inventory periods, special events, emergencies, or other business needs.• Regular and reliable attendance is an essential function of the position.• Reasonable accommodations may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the position.