General Manager

Sonic-Drive-in; Kent (WA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) after 12 months

Paid time off

Job summary

SONIC Drive-In in Kent, WA seeks a General Manager to lead a team in a fast-paced drive-in environment. You will train and supervise Crew/Carhops, ensure safe and clean operations, and deliver an exceptional guest experience.

The role requires a high school diploma or equivalent, 2+ years of restaurant management (QSR preferred), and flexibility to work 5 days with varied hours. Benefits include medical, dental, vision, 401(k) after 12 months and paid time off.

Qualifications

• High School Diploma or equivalent required.
• Advanced studies in business, restaurant management or related fields preferred.
• Experience in restaurant management (QSR preferred) and supervising shifts.

Responsibilities

• Manages, trains, monitors and coaches Crew/Team members, Carhops and Skating Carhops.
• Directs and assigns employees to ensure standards of food service.
• Adheres to employee handbook, policies and practices.
• Performs opening/closing duties and schedules work.
• Monitors inventory and places supply orders.
• Maintains payroll and employment records.
• Reinforces customer service and guest satisfaction.
• Resolves guest requests and escalations with supervision.
• Interview and hire staff to achieve staffing levels.
• Prepare operational reports and action plans to address trends.
• Develop and implement marketing plans.

Skills

Restaurant management

Leadership

Staff scheduling

Customer service

Conflict resolution

Recruiting

Education

High School Diploma or equivalent

Business/Restaurant management studies preferred

Job description

It's the dream job you never have to wake up from. At SONIC, you'll whistle while you work, gaining a sense of accomplishment along the way. You'll interact with fantastic people, earn great pay, sport a cool uniform.

As a SONIC Drive-In restaurant General Manager, you are indeed a general—leading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience.

Essential General Manager restaurant job duties are listed below:

• Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
• Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures
• Completes and maintains all drive-in restaurant employment related records and payroll records
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints
• Interview and hire restaurant crew and management team members to achieve proper staffing levels
• Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends
• Develop and implement a marketing plan

Requirements:

Additional General Manager Requirements:

• High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
• Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision
• Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays
• Knowledge of recruiting, interviewing and selection practices
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills; effective verbal and written communication skills
• Basic accounting and computer skills
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Problem solving, decision-making and conflict-resolution skills
• Willingness to abide by the appearance, uniform and hygiene standards at SONIC

Benefits: General Managers are eligible for medical, dental, and vision coverage with a company contribution toward employee-only coverage beginning the first of the month following 60 days of employment. General Managers receive paid time off for illness or personal reasons, as well as designated vacation time, and receive company-paid basic life insurance coverage. General Managers may participate in the company’s 401(k) plan after 12 months of employment, subject to plan eligibility requirements. Eligibility for operational bonuses begins with the first full month of employment. Sure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee's knees, cruisin' . . . you get the picture! It's downright sensational!!

SONIC and its independent franchise owners are Equal Opportunity Employers.

Here at SONIC Drive-in, our priority isn't just great service, it's great experiences. Whether you're coming for a Cherry Limeade on your lunch break or picking up Shakes with your team after a big win, we're ready for you. That's why our drive-in makes your burgers with 100% pure beef patties, prepares hand-made onion rings, and serves real ice cream. Carhops deliver orders with a smile because "This is How We SONIC". Download the SONIC app and order your favorites to enjoy exclusive perks and offers, including half price drinks and slushes any time. Stop by to treat yourself today!