General Manager

Kennebunkport Resort Collection; Kennebunk (ME); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

401k match

Employee discounts

Tuition reimbursement

Leadership development

Job summary

Kennebunkport Resort Collection seeks an accomplished hotel general manager to lead daily operations across departments, ensuring exceptional guest experiences and strong financial performance. You will collaborate with ownership on capital plans, drive revenue strategies, and oversee standards and safety programs.

The role requires strategic leadership, strong communication, and a proven ability to manage multi-property hospitality operations with a focus on profitability and guest satisfaction.

Qualifications

• 8-10 years management experience in hotel/lodging preferred.
• Four-year degree in related field preferred.
• Independent branded hotel experience preferred.
• Strong background in sales, marketing and F&B preferred.
• Background check satisfactory.

Responsibilities

• Lead and support all departments to meet policies, standards, and profitability.
• Interact with guests to promote features and amenities.
• Monitor operations and rectify deficiencies with staff.
• Develop annual capital, cash flow, and sales/marketing budgets.
• Analyze financials to drive revenue and ROI, using distribution channels and tech platforms.
• Lead capital plans and asset management with ownership on market leadership.
• Ensure cost effectiveness across operations and develop cost-saving measures.
• Provide support to executive committee and leadership group.
• Manage seasonal demand strategy with revenue team.
• Establish service recovery guidelines to ensure guest satisfaction.
• Respond promptly to guest complaints and concerns.
• Oversee hotel operations through leadership of department heads.
• Maintain physical property via Director of Engineering oversight.
• Develop succession plans and mentor employees.

Skills

Leadership

Hotel operations

Sales & marketing

Budgeting

Communication

Problem-solving

Team collaboration

Staff mentoring

Flexibility

Multi-tasking

Education

Bachelor's degree

Job description

Job Summary

• Leading and supporting all departments within the resort to ensure all policies and procedures and standards are being met.
• Interacting positively with guests promoting the features and amenities of the resort
• Monitoring all aspects of the hotel operation and rectifying any deficiencies with respective personnel.
• Maintaining profitability of each department
• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.
• Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.
• Lead capital plans and asset management initiatives, including working with ownership to maintain or improve property’s market leadership position.
• Evaluating cost effectiveness of all aspects of the operation
• Developing cost savings and profit enhancing measures across the resort
• Providing support to the executive committee and leadership group
• Manage the overall seasonal demand strategy in partnership with the hotel’s revenue team.
• Establish and implement appropriate service recovery guidelines and services and programs to ensure complete guest satisfaction and exceed guest expectations.
• Respond to guest complaints or concerns in a prompt and professional manner.
• Ensure the effective operation of the hotel through the direct supervision of the operations leadership team.
• Manage the appearance, condition, and preventive maintenance of the physical hotel through the direct supervision of the Director of Engineering.
• Develop, implement and monitor employee succession planning to ensure future bench strength.
• Establish performance and development goals for employees and provide mentoring, coaching and regular feedback.
• Enforce hotel standards, policies, and procedures are in place within the hotel departments.
• Ensure compliance with federal, state and local laws.
• Attend departmental and/or corporate meetings and training sessions as required.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Attend meetings and training sessions as required.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

Key Skills & Experience Required

• 8-10 years management experience, hotel/lodging environment highly preferred
• Four-year degree in related field preferred
• Independent and branded hotel experience (limited and full service) preferred.
• Strong prior experience in sales and marketing and food and beverage is preferred.
• Successful completion of satisfactory background check
• Demonstrates natural leadership qualities with a positive, team-focused attitude
• Available and willing to work flexible hours based on business needs including weekdays and weekends.
• Demonstrates strong communication, organizational, and problem-solving skills.
• The candidate must have excellent communication skills, both verbal and written and good computer and budget analysis skills.
• Expresses sincere enthusiasm for the role and passion for the role.
• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

About Kennebunkport Resort Collection:

The Kennebunkport Resort Collection is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group includes Hidden Pond//Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort//Ocean Restaurant, Kennebunkport Inn//The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel//Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, and Lodge on the Cove//The Dory.

KRC is proud to offer competitive wellness options and perks for both Part Time- and Full-Time employees.

• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&DD, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Flexible and understanding work-life equality
• Family Matters Program of 3+ months paid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Gold Card annual complimentary restaurant allowance for managers
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including training and tuition reimbursement
• Relocation assistance to temporary employer housing
• Incentive opportunities for both hourly and managerial roles
• Company-funded Employee Assistance Program for life and mental health resources

Why Join our team?

Join our community of ambitious, thoughtful, and dedicated hospitality professionals delivering exceptional guest experiences. At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.

As a Kennebunkport Resort Collection employee, we welcome you to join us in making a community impact. Our KRC Cares team partners with community leaders and like-minded businesses to advance our community services, such as toy drives, beach cleanups, and other charitable causes around the community. Our Community Impact project allows a 1% Impact Fee to be donated to hand-picked local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.

Kennebunkport Resort Collection offers customized learning opportunities for all employees. We work to carve out a path for internal leaders with motivated career goals. Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities are just some of the ways we support our associates.