General Manager

Firehouse Subs at Ward Parkway Mall; Kansas City (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

A local fast-casual restaurant in Kansas City is seeking a Restaurant Manager to oversee operations while ensuring adherence to company policies and legal regulations. This role involves leading the team to deliver outstanding guest service and maintaining profitability through efficient management of resources. Ideal candidates should possess strong leadership and compliance knowledge, as well as the ability to train and develop staff. Join us to help uphold our mission of serving hearty food and contributing to public safety.

Qualifications

• Experience in managing food service operations and understanding of profit and loss.
• Ability to adhere to health and safety regulations.
• Exceptional communication skills.

Responsibilities

• Ensure compliance with all relevant regulations.
• Lead the restaurant team to meet service and quality standards.
• Maintain profitability through effective resource management.

Skills

Leadership

Guest service excellence

Regulatory compliance

Team training and development

Job description

This position is fully accountable for the profitable operation of a Firehouse Subs® Restaurant while adhering to all company guidelines and regulations.

Principal Accountabilities

• Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation of the business.
• Ensure knowledge, adherence and enforcement of all Firehouse Subs® Policies and Procedures.
• Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs® “culture” of a cheerful and fun work environment and Firehouse Subs® beliefs and values to adhere to and grow the mission and vision.
• Ensures the profitability of business by operating within established guidelines and requirements for food cost, labor, controllable, utilities and sales growth.
• Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner.
• Accountable for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly.
• Accountable for the continuous training and development of the restaurant Assistant Manager and Shift Managers.
• Actively participates in Local Restaurant Marketing in local trade area.
• Implements and promotes all Public Safety Foundation initiatives.
• Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule.
• Maintains awareness and participation in community affairs to take advantage of sales and public relations opportunities.
• Represents Firehouse Subs® in a professional, positive manner at all times.
• Communicates effectively to the GM/Owner and all issues that may impact our business.
• Maintains restaurant equipment in full working order and communicates problems immediately to Owner.
• Able to work on their feet for up to 13 hours at a time.
• Able to lift up to 50 lbs.
• Any other duties assigned by the Owner.

Firehouse Subs® is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non‑profit Firehouse Subs Public Safety Foundation®.

The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.

Our mission is to carry on our commitment to and passion for:

• Hearty and Flavorful Food
• Heartfelt Service
• Public Safety

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.