General Manager

externalmanagement-innventures; Issaquah (WA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) plan

Disability insurance

Flexible Spending Account

Employee development program

Get paid daily

Job summary

InnVentures is seeking a General Manager for SpringHill Suites Seattle Issaquah to lead and inspire hotel teams to deliver memorable guest experiences and strong financial performance. You will mentor managers, champion service excellence, and partner with Revenue Management to grow market share.

Responsibilities include hiring and training, maintaining SOPs, coordinating benefits and payroll with HR, and driving proactive sales efforts while ensuring safety and guest satisfaction.

Qualifications

• 5+ years of progressive hotel management experience or a 4-year degree with related experience.
• Strong leadership and coaching abilities.
• Excellent communication and guest relations skills.
• Ability to develop staff and manage budgets.

Responsibilities

• Hire, train and mentor department managers and staff.
• Champion exceptional guest service and staff empowerment.
• Develop guest loyalty and high satisfaction through relationships.
• Implement SOPs and monitor daily operations.
• Support HR tasks including benefits and payroll.
• Collaborate with Revenue Management to maximize revenues.
• Prepare financial reports for owners.

Skills

Leadership

Staff development

Customer service

Communication

Multitasking

Education

Bachelor's degree or equivalent in Hospitality Management

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

SpringHill Suites Seattle Issaquah

Overview

Apply your leadership skills and ability to inspire others to create memorable experiences! As a General Manager, you play a vital role in sustaining our shared values and culture at your hotel. You will support, guide and mentor your hotel team and leading by example, you will champion them to provide personalized service for our guests resulting in great financial performance for our owners.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Interview, hire, train, support, coach and mentor the department managers and their teams.
• Champion great service and empower your staff to take care of our guests.
• Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction.
• Apply problem solving skills to resolve guest and/or employee issues to their satisfaction.
• Monitor daily tasks to ensure that all standard operating procedures are followed.
• Assist with benefits administration, payroll and other human resources tasks including employee recognition and celebrations.
• Support and contribute to the proactive sales efforts of the sales team on a continual basis.
• Ensure that proper emergency procedures are communicated and followed, when necessary.
• Conduct property inspections to ensure the hotel is a clean, safe and secure environment.
• Plan for success and improvement with staff meetings, action plans and daily huddles.
• Strategize with Revenue Management to maximize revenues and grow market share.
• Prepare various financial reports for both management and owners.

Qualifications

• At least 5 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with InnVentures Standards and regulations to encourage safe and efficient hotel operations.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Benefits

We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

Posting Date

This job opening was posted on 8/28/2026and will remain open for at least 75 days.