General Manager

Corporate Connections LLC; Houston (TX); On-site; USD 95,000 - 150,000; Full time

Job summary

Corporate Connections LLC is seeking a General Manager in Houston to lead store operations, drive profitability, and mentor culinary teams. You will oversee P&L, labor optimization, inventory controls, and daily execution of culinary standards across all dayparts.

Lead a high-performing team, recruit top talent, and ensure compliance with Texas FDA/state rules while delivering exceptional guest experiences.

Qualifications

• Experience managing full-store operations.
• Strong leadership and coaching abilities.
• Knowledge of FDA Food Code and Texas rules.

Responsibilities

• Own full Store operations including P&L accountability, food cost management, and labor optimization.
• Monitor KPIs and take corrective actions to drive profitability and efficiency.
• Maintain culinary standards, recipes, and quality across all dayparts.
• Oversee systems and technology (POS, digital ordering, scheduling tools).
• Recruit, hire, onboard, and retain top talent for all Store roles.
• Lead, coach, and develop leadership team for succession planning.
• Ensure compliance with Texas DSHS and Texas Food Establishment Rules.

Skills

P&L accountability

Team leadership

Food safety

Kitchen operations

POS systems

Scheduling tools

Tools

POS systems

Scheduling tools

Job description

The General Manager is responsible for business operations and personnel management at one or more locations ("Store") as assigned by the Company from time to time. For each Store assigned, the GM builds and maintains a team driven by culinary excellence and leads performance in our scratch-based kitchen. This role manages full Store operations and oversees both front and back of house.

GMs are dynamic leaders who love to train, mentor, and develop their teams into future leaders, teaching new skills daily and showing up as their best self every day. This role requires a results-oriented leader with strong operational experience. The company is centered on innovation, and the GM operates strategically and systematically to set the team and the Store up for success.

The GM balances organization, logistics, and process improvement to optimize the customer experience. This role effectively manages, delegates, and trains teams so everyone can take on new opportunities within the Store. GM communicates and uphold culinary standards, roll out new initiatives, and stay current with the FDA Food Code and the Texas Food Establishment Rules, all while inspiring the team to work toward a better food future.

Store Operations & Financial Performance

• Own full Store operations, including P&L accountability, food cost management, labor optimization, inventory controls, and sales performance.
• Monitor daily and weekly KPIs and take corrective action to drive profitability and operational efficiency.
• Ensure consistent execution of culinary standards, recipes, portioning, and quality across all dayparts.
• Oversee all systems and technology, including POS, digital ordering platforms, delivery integrations, and scheduling tools, and proactively troubleshoot issues.
• Manage and execute new initiatives, product launches, and operational rollouts within the Store.

Leadership & Team Management

• Recruit, interview, hire, onboard, and retain top talent for all Store roles.
• Build effective staffing plans and schedules aligned with business needs, labor targets, and employee availability.
• Lead, coach, and develop the AGM and leadership team to create a strong bench and succession pipeline.
• Conduct performance management, including goal setting, feedback, coaching, corrective action, and terminations in partnership with HR.
• Foster a positive, inclusive, high-performance culture aligned with company's values.

Training, Development & Communication

• Ensure all team members are properly trained on stations, food safety, hospitality standards, and operational procedures.
• Lead pre-shifts, leadership meetings, and ongoing training sessions to reinforce priorities and standards.
• Communicate clearly and consistently, across digital platforms and in person, to align the team on goals, updates, and expectations.
• Partner with Field Leadership on development plans and leadership readiness for future growth.

Guest Experience & Brand Representation

• Serve as the face of hospitality for the Store by actively engaging with guests, delivery partners, and the local community.
• Address guest feedback and operational challenges promptly, converting insights into actionable improvements.
• Uphold and model the company's brand standards, energy, and service philosophy at all times.

Compliance, Safety & Employee Relations

• Ensure strict adherence to Texas Department of State Health Services ("DSHS") regulations, food safety standards including the Texas Food Establishment Rules, and internal policies.
• Maintain a working knowledge of, and ensure compliance with, federal and state employment and occupational safety laws to create a safe and welcoming environment for all Team Members.
• Maintain Certified Food Protection Manager certification and any other certification required by law or by the company.
• Ensure Team Members maintain required certifications and comply with training and documentation requirements.
• Uphold the company's anti-discrimination, anti-harassment, workplace conduct, and other policies as enacted from time to time.
• Maintain accurate documentation for employee relations matters and operational compliance.

Scheduling

• Accountable for posting schedules in a timely manner.
• Ensure the Store runs at national best-practice productivity and labor results.
• Responsible for food management to achieve national best-practice food variance results.
• Ensure the Store never runs out of any product.
• Responsible for the positive sales growth of the Store.
• Focus on wait times, order-taking times, and similar metrics to ensure best national practice.
• Responsible for NPS and product quality ratings, including third-party ratings such as Google Reviews, to ensure best national practice.
• Deliver on local market activities, including catering, sponsorships, product sampling, and other sales-building activities as identified from time to time.
• Action guest concerns to never lose a customer.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequently lift and carry up to 25 pounds.
• Occasionally lift up to 50 pounds.
• Ability to bend, reach, twist, and perform repetitive motions.
• Ability to work in a kitchen environment with exposure to heat, cold, noise, and cleaning agents.

Bonus.

The General Manager is encouraged to “Think Like an Owner” and is eligible to earn a share of the Store's profit. This bonus may be reviewed and determined solely by the Company.