General Manager

Fitness Ventures, LLC; Houston (TX); On-site; USD 70,000 - 120,000; Full time

Job summary

Fitness Ventures LLC is seeking a General Manager to lead operations at our Houston facility. The role focuses on delivering exceptional member service, maintaining a clean and welcoming environment, and driving financial performance in line with the club's plan.

You will recruit and train staff, enforce policies, and collaborate with local partners to grow the business. The GM will oversee daily operations, payroll processing, and safety compliance while maintaining a culture of integrity and

Qualifications

• Demonstrate a working knowledge of standard operating procedures and policies.
• Demonstrate leadership and team-building skills.
• Demonstrate ability to meet revenue targets and manage budgets.

Responsibilities

• Lead, supervise, and coordinate activities of staff delivering member services.
• Promote a welcoming, inclusive environment and high-quality service.
• Ensure facility cleanliness, safety, and security.
• Recruit, interview, and hire talented team members.
• Manage payroll processing in line with company procedures.
• Communicate and implement company policies and procedures.
• Achieve revenue targets and oversee marketing programs.
• Monitor expenses and inventory controls.

Job description

The General Manager will promote diversity and acceptance and create a warm welcoming environment for members while ensuring our members receive the highest quality of service and clean facilities. The General Manager is to maintain a culture that provides members an experience that is second to none and provide a work environment where team members can be successful. He or she will exhibit an ability to achieve the financial targets for the club as outlined in the financial plan by motivating, leading, supervising and coordinating the activities of team members engaged in servicing our member needs. The General Manager will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the CRUNCH brand.

Job Summary

Administration and Organizational Responsibilities

• Demonstrate a working knowledge of all standard operating procedures and policies
• Communicate and implement company policies and procedures
• Encourage staff to work as a team and be productive
• Demonstrate an ability to take decisive action
• Proactively recruit, interview, and hire talented team members

Sales Management

• Demonstrate the ability to lead, motivate, and manage a team
• Achieve desired revenue targets, as measured through KPI's, through the leadership and motivation of sales staff
• Implement company marketing programs generate new sales leads
• Ensure that team maintains proper tracking of leads
• Emphasize the importance of staff involvement in the community and neighborhood businesses and recruit new local businesses into partnership programs

Operational Responsibilities

• Support personnel related problems or difficulties by following company procedure and documentation
• Resolve customer complaints in an expeditious and tactful manner following company procedure and documentation
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the customer
• Ensure the facility meets standards for cleanliness, maintenance, safety, and security
• Ensure malfunctioning equipment is repaired promptly
• Ensure proper inventory of equipment parts
• Assist in the processing, submission, and approval of payroll

Financial Responsibilities

• Exhibit an understanding of revenue budgets and payroll expenses
• Establish controls of expenses and purchasing supplies.
• Demonstrate a deep understanding of expense management
• Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget.

Employment Eligibility

• All applicants must possess a high school diploma or equivalent (e.g., GED). This requirement is in place to ensure that all employees have the basic level of education necessary to perform the duties of their roles effectively.
• To be eligible for employment at Fitness Ventures LLC applicants must be at least 18 years of age. This policy ensures compliance with applicable laws and helps maintain a safe and productive work environment.
• All applicants must be eligible to work in the United States pursuant to both state and federal requirements and maintain their eligibility to work in the United States throughout their employment. If an applicant’s eligibility changes at any time, the applicant must notify Fitness Ventures LLC immediately. Applicants must also provide proof of eligibility to work in the U.S. including the required documentation for e-Verification.

Fitness Ventures LLC is committed to creating an inclusive and diverse workplace and is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status or any other characteristic protected by state, federal, or local law.