General Manager

MOJO Family of Brands; Green Haven (MD); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Performance-based bonus

Job summary

Mammoth Holdings is seeking a General Manager to lead operations at a high-volume site, oversee car wash operations, and deliver exceptional customer service. You will work with the regional Director of Operations to execute local sales strategies, manage staffing, and ensure a show-ready site.

A strong leadership background and a passion for community engagement are essential. You could earn a lucrative bonus up to six figures annually while building a strong brand presence and a

Qualifications

• Proven ability to lead operations in high-volume, customer-focused service environments.
• Experience leading and training teams to promote sales initiatives through superb customer service.
• Skilled at optimizing team performance and coaching members to reach peak performance.
• Experience engaging in sales and marketing strategies to grow local customers.
• Adaptable to changing business needs, including flexing labor during peak times.
• Excellent communication and ability to lead cross-functional teams including contractors and tech support.
• Experience managing and resolving damage claims and procuring site supplies.
• Leadership that empowers team members and fosters a collaborative environment.
• Committed to community engagement and representing the company in local outreach and marketing.

Responsibilities

• Lead site operations and oversee top-of-the-line car washes.
• Develop and lead teams to deliver stellar customer experience.
• Collaborate with regional Director to implement local sales strategies.
• Recruit and staff the site with top talent.
• Drive brand through community outreach and marketing.
• Ensure site is show-ready and maintains high standards.

Skills

Operations leadership

Sales-driven culture

Team coaching

Cross-functional teams

Customer service

Communication skills

Community engagement

People empowerment

Recruiting

Sales strategies

Job description

Description

Each of our sites is a unique representation of the service that we love providing to customers, and the culture that drives us to do so each day. As a General Manager, you’ll get an opportunity build and develop the teams that we're known for at Mammoth Holdings. You’ll oversee operations at a site level, ensuring everything runs smoothly, from managing team performance, maintaining our top-of-the line car washes, and though these, delivering a stellar customer experience.

If you're a dynamic leader with a proven track record of driving growth, optimizing team performance, and delivering exceptional customer service, then you're who we want to apply to this role. We view General Managers as ambassadors of our brand to their surrounding communities, so if you have a true entrepreneurial spirit and are eager to help build our presence in your community, then you'll thrive here. You'll be rewarded as such as well - our General Managers participate in a lucrative bonus program that can earn up to six figures annually.

You’ll work closely with your regional Director of Operations to implement local sales strategies (through both design and training), optimize site performance, and ensure your team is delivering on our commitment to quality service. This is an exciting opportunity to lead a site, collaborate with multiple teams, and drive the success of a growing company in an important leadership position.

YOU COULD BE A FIT IF YOU…

• Have a proven ability to lead operations, preferably in a high-volume, customer-focused service environment.
• Share our commitment to a sales-driven culture, and have previously led and trained teams to promote sales initiatives through superb customer service.
• Have a talent for optimizing team performance, coaching and developing team members to achieve their best.
• Understand how to engage in sales and marketing strategies to drive customer growth and improve a site's online reputation.
• Are skilled at adapting quickly to changing business needs, including flexing labor during peak times and ensuring the team is always prepared for success.
• Have excellent communication skills and can lead cross-functional teams (including contracted services and technical support) to work collaboratively toward operational goals.
• Are experienced in managing and resolving damage claims, overseeing procurement of site supplies, and maintaining high standards for site condition.
• Have a leadership philosophy that emphasizes empowering team members, rather than micromanaging responsibilities.
• Are passionate about community engagement and representing the company in local outreach and marketing efforts.
• Are driven to maintain a high standard of customer service and have a track record of building and leading strong, cohesive teams.
• Will perform all other duties and tasks as assigned by the supervisor/manager to meet business needs.

IF YOU WERE HERE LAST MONTH, YOU MIGHT HAVE...

• Collaborated with your team to ensure supplies and parts were properly managed and replenished.
• Flexed labor schedules dynamically to accommodate periods of high demand, optimizing site performance.
• Worked closely with technical support teams to address and resolve operational challenges.
• Played a key role in recruiting new team members, ensuring the site was fully staffed with top talent.
• Led initiatives to improve the site's online reputation by encouraging positive Google reviews and engaging with customers.
• Represented the company at local events, fostering community relationships and driving brand awareness.
• Managed and resolved damage claims, ensuring swift and fair resolutions.
• Implemented targeted sales and marketing strategies, increasing local customer traffic and growing membership.
• Maintained a site that was consistently in "show-ready" condition, ensuring every customer’s experience was exceptional.

Even if you’re missing some of the requirements or is sure if you’re fully qualified, you should apply! A lot of underrepresented groups hesitate to apply if they aren’t a 100% match – but we value diverse backgrounds and well-rounded experiences; that's what makes our company shine. No matter your background, if you’re eager to learn and grow with us, we’d love to hear from you!

LOCATION AND HOURS

This is a full-time role, reporting directly to the Director of Operations. The hours may vary based on operational needs and will require flexibility to accommodate peak business times.

#MSD #HP