General Manager

Yoshinoya America, Inc.; Glendale (CA); On-site; USD 26,174,400 - 44,083,200; Full time

Job summary

Yoshinoya America, Inc. is hiring for a supervisory role overseeing a full shift in a fast casual setting. You will supervise crew, assist with food prep, plating, and cashiering, and ensure safety and quality standards are met.

You will train staff, manage inventory, and handle scheduling while maintaining guest relations. The role involves daily walk‑in restaurant duties, with potential travel to other stores and quarterly meetings with management.

Qualifications

• Minimum 2 years restaurant experience, preferably in QSR or Fast Casual.
• Fluent in English (written and verbal).
• Read and interpret safety policies and operating instructions.
• Prepare routine reports.
• Speak effectively to customers.
• Perform basic math: add/subtract/multiply/divide.
• Understand ratios and percentages.
• Follow procedures and work with coworkers.

Responsibilities

• Participates daily in food preparation, cooking, plating, cashiering and guest relations while supervising and directing others.
• Serves as back up to team members and covers breaks as needed.
• Ensures food/beverages meet Yoshinoya specifications and safety rules.
• Trains staff and provides feedback, with recognition.
• Conducts performance reviews with the District Manager.
• Manages inventory and orders supplies; uses FIFO.
• Schedules labor and controls costs.
• Ensures cash handling procedures are followed.
• Maintains clean facilities and functioning equipment.
• Recruits and trains new crewmembers; communicates with management.
• Attends meetings at corporate office and with District Manager.
• Travels to bank for change; may travel to other stores.

Skills

Restaurant experience

English fluency

Staff supervision

Safety procedures

Cash handling

Training & feedback

Customer service

Labor scheduling

Education

High School diploma

Job description

Pay or shift range: $25 USD to $32 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

Description

Here’s what’s on the menu AKA the Essential Functions:

• Participates daily in food preparation, cooking, plating, cashiering and guest relations while supervising and directing others.
• Serves as back up to team members and covers breaks as needed.
• Ensures that all food and beverages are made and presented according to Yoshinoya specifications, procedures, and safe handling requirements.
• Effectively trains the staff, and monitors activities throughout the shift, providing consistent feedback, including recognition and positive reinforcement.
• Conducts performance reviews with the District Manager.
• Performance manage and issues disciplinary notices to employees, as necessary.
• Ensures all food and supplies are properly ordered, placing the store order and are quickly put away and rotated based upon FIFO (first in/first out) method.
• Conducts weekly and monthly inventory.
• Effectively handles crew schedules and manages labor costs based upon business need and crew availability.
• Ensures all cash handling and procedures are consistently enforced.
• Ensures the restaurant is clean and that all machinery is properly functioning.
• Places work orders for service/repair of machinery.
• Ensures a safe work environment by reviewing and enforcing safety policies and holding monthly safety meetings.
• Recruits, interviews, and trains new crewmembers.
• Communicates effectively with crewmembers, District Manager, and the corporate office.
• Attends quarterly meetings at the corporate office.
• Attends meetings with the District Manager.
• Travels to the bank to obtain change for cashiers, as needed.
• May travel to other stores.

What You’ll Bring to The Table AKA Competencies & Skills:

• Minimum 2 years restaurant experience, preferably in QSR or Fast Casual.
• Fluent in English (written and verbal).
• Ability to:
• Read and interpret documents such as safety policies and operating/maintenance instructions.
• Prepare routine reports.
• Speak effectively to customers.
• Add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions and decimals.
• Compute ratio, and percent to draw and interpret graphs.
• Apply common sense understanding to carry out instructions provided in written, oral or diagram form.
• Follow company procedures.
• Interact with customers and coworkers.

SUPERVISORY RESPONSIBILITIES:

• Oversee entire location.

WORK ENVIRONMENT:

The employee will be exposed to distracting noises and sound levels from cooktops, hot temperatures from fryers and grills, sharp utensils and equipment, wet flooring, and cold temperatures when dealing with walk‑in coolers/freezers. Restaurant kitchens are often small spaces; they may work near others while maintaining social distancing. The outside environment will vary dependent upon the weather.

PHYSICAL DEMANDS:

The employee will be required to stand/sit/walk for long periods of time, along with frequent bending, kneeling, lifting (handling food, trays, cups, lids, straws, cleaning supplies, and handling waste), carrying (generally under 25 lbs.), balancing, pulling, pushing, crouching, stooping, reaching, crawling, twisting, eye‑hand and foot coordination, neck flexion, and neck twisting.

TRAVEL: Up to 50% to other stores in the district.

REQUIRED EDUCATION/EXPERIENCE: High School graduate or equivalent.

OTHER DUTIES/ADDITIONAL INFORMATION:

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or tasks which may be required to be performed in this position. The employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute an employment contract and may be changed at the discretion of the employer with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY:

Yoshinoya America, Inc. is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Qualifications

Skills

Behaviors

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.