General Manager

Papa John's International , Inc.; Florida; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Life, and Vision Insurance

Weekly Pay

Employee Discounts

Bonuses based on performance

Paid vacation

Job summary

Papa John's International, Inc. is seeking a General Manager in Florida to oversee all restaurant functions, ensuring high-quality products and customer service. Responsibilities include managing operations, staffing, and performance reviews while achieving sales and profit goals. The ideal candidate has a High School diploma or GED, food service certification, and restaurant management experience. This role involves building a customer-focused team and engaging with the community to enhance restaurant presence.

Qualifications

• High School diploma or GED required.
• Serv-Safe/Local or State Food Service Certification preferred.
• Two years of restaurant management or supervision experience preferred.
• Must have a driver's license valid under state laws, proof of insurance, and a satisfactory vehicle.

Responsibilities

• Provide quality products by ensuring compliance with Papa John's standards and addressing customer concerns.
• Recruit and train team members to exceed customer expectations and handle performance reviews.
• Manage sales and profit goals against budget and ensure food and labor costs stay within budget.
• Oversee restaurant cleanliness, equipment, safety, and security standards.

Skills

Cash management

Planning and organization

Effective communication

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Two years of restaurant management or supervision experience

Job description

General Manager

Manages and assumes responsibility for all functions of a Papa John’s restaurant to ensure high-quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems. Ensures compliance with all federal, state, and local laws and ethical business practices.

Benefits

1. Health, Dental, Life, and Vision Insurance
2. Weekly Pay
3. Employee Discounts
4. Bonuses based on performance
5. Paid vacation

Responsibilities

• Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John’s standards and accurately reflects the customer’s order. Professionally and promptly respond to all customer's concerns or issues. Solicit customer feedback, share feedback with the team and use feedback to improve restaurant operations and build brand loyalty. Communicate, train, and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
• Actively recruit customer-focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members to ensure the entire team is quality and customer-focused; and build an atmosphere of teamwork, energy, and fun.
• Manage sales goals against budget & prior year by providing prompt and friendly customer service; building check averages through team member training on products and sales execution. Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
• Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System. Develop & implement appropriate plans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure the restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.

Key Ingredients

• High School diploma or GED required.
• Serv-Safe/Local or State Food Service Certification preferred
• Two years of restaurant management or supervision experience preferred
• Must have a driver’s license valid under the laws of the state(s) where the team member works, proof of insurance, satisfactory vehicle, and the ability to drive
• Skills: Cash management; planning and organization; effective communication