General Manager

IHOP; Euless (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Paid Training

Real Advancement Opportunities

Job summary

IHOP General Restaurant Manager directly supervises IHOP restaurant's employees. Primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while maintaining IHOP's standards of quality and service.

Responsibilities include executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics, developing relationships with staff and franchisee

Responsibilities

• Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP SOP and operations plan
• Developing and maintaining professional working relationships with restaurant hourly employees and the franchisee organization
• Managing the restaurant floor with regular guest contact
• Handling guest complaints in a professional and timely manner
• Ensuring recruitment, training, operations, food safety and sanitation, and security practices comply with SOP
• Carrying out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints
• Completing all required reports and paperwork accurately and on time
• Maintaining personnel files with appropriate employment and legal documents
• Available to work days, nights, weekends and holidays

Job description

IHOP General Restaurant Manager directly supervises IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.

Responsibilities include:

• Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
• Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
• Managing the restaurant floor, focusing on regular contact with guests.
• Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.
• Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
• Carrying out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Completing all required reports and paperwork accurately and on time.
• Maintaining personnel files with appropriate employment and legal documents.
• Available to work days, nights, weekends and holidays

Benefits:

• Competitive Pay
• Flexible Hours
• Paid Training
• Real Advancement Opportunities

Requirements:

• High school diploma or equivalent experience
• Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.
• Basic computer skills including Email, MS Excel, MS Word is a plus
• The above is not an all-inclusive job description.

Brand Intro: Join the Team Behind a Groundbreaking Dining Experience!
We're bringing together two iconic brands—Applebee’s and IHOP—under one roof to create a one-of-a-kind restaurant concept. Guests can enjoy IHOP’s world-famous breakfast favorites and Applebee’s craveable casual dining and bar offerings, all in one convenient location. With two distinct dining areas, this innovative setup offers the best of both worlds in a single visit.
Be part of a team that’s redefining how people dine out. If you’re passionate about hospitality, love working in a dynamic environment, and want to be part of something truly unique, we’d love to meet you!