General Manager

Wingstop; El Paso (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Wingstop is seeking an experienced General Manager to join our management team in El Paso, TX. The GM will work with the District Manager to oversee daily store operations, supervise front- and back-of-house teams, and deliver exceptional customer service while driving strong operational results.

The ideal candidate has restaurant leadership experience, a passion for growing the business, and a proactive mindset for coaching and performance management.

Qualifications

• Experience leading restaurant teams and delivering exceptional customer service.
• Restaurant supervisory background with focus on operations and people management.
• Manager Food Handler Certification is required.

Responsibilities

• Oversee daily operations in partnership with the District Manager.
• Recruit, train, schedule and develop team members; monitor performance.
• Ensure customer service excellence and handle service issues with care.
• Maintain food safety, sanitation, and regulatory compliance.

Skills

Guest service

Leadership

People management

Training

Performance measurement

Hygiene & food safety

Calm under pressure

Flexible scheduling

Education

Manager Food Handler Certification

Tools

POS systems

Inventory software

Job description

GENERAL MANAGERWe are looking for excellent full-time General Manager candidates to join our management team. The primary role of the General Manager will be to work in tandem with the District Manager to oversee the daily operations of the store, provide exceptional customer service and proactively manage the front- and back-of house team. The ideal candidate is focused on excellent customer service and excellent operational results, and has demonstrated restaurant leadership experience and has a passion for growing the business.DUTIESResponsible for recruiting, selecting, orienting, training, assigning, schedulingteam members, in partnership with the District Manager.Works with both the District Manager and Human Resources to manageperformance, including coaching, counseling, and disciplining team members.Communicates job expectations to the staff; plans, monitors, and reviewsperformance of employees; plans and reviews compensation actions; enforcespolicies and procedures.Communicates in a timely and effective manner with District Manager aboutoperational and human resources issues.Performs regular restaurant inspections to ensure team and restaurant ismeeting standards.Tracks inventory and ensures accurate record keeping.Identifies and resolve issues with food preparation. Helps team handle customerservice issues with grace, courtesy and with the goal of cultivating happy,returning customers.Maintains safe, secure, and healthy facility environment by establishing,following, and enforcing sanitation standards and procedures; proper safetyprocedures, to include, but not limited to injury reporting, conducting meetings,equipment maintenance, etc., complying with health and legal regulations;maintaining security systems.Accomplishes company goals by accepting ownership for accomplishing newand different job responsibilities; explores opportunities to add value to jobaccomplishments.SKILLSGuest service mentality; has a genuine desire to serve the guestsMaintains a calm, tactful demeanor when dealing with difficult situationsOngoing learner; exhibits insatiable curiosity and an interest in self improvementAbility to measure performance, subjectively and objectivelyCultivate attractive culture within the restaurantAbility to handle numerous job duties essential to running a restaurant.Competent in the key areas of responsibility which includes labor management,store operations, and customer care.Superior leadership, organizational and time management skills.Possesses a confident and professional demeanor. Inspires trust, models bestpractices and cultivates morale and teamwork among team members.Proactive problem-solver and decision-maker.Must thoroughly understand the importance of good hygiene and food handlingpractices.Flexible schedule required, including weekends and nights.Strong work ethic.Minimum of 2 years of previous food service, retail or restaurant supervisoryexperienceAdditional Information:Restaurant experience is requiredManager Food Handler Certification required