General Manager

Firehouse Subs; Collierville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Firehouse Subs is seeking a General Manager for a hands-on, fast casual restaurant in Collierville, TN. You will be accountable for profitable operations, staffing, training, and ensuring guest satisfaction while upholding company standards and local regulations.

You’ll lead a high-performing team, manage food and labor costs, and implement company initiatives. The role requires a positive attitude, strong leadership, and the ability to drive results in a dynamic environment.

Qualifications

• Positive attitude and willingness to manage a team daily.
• Ability to hire, train and motivate a high-performance team.
• Understand and manage food and labor costs.
• Understand a Profit and Loss Statement and operate restaurant at maximum profitability.
• 1+ years of management experience.

Responsibilities

• Ensure compliance with health, wage, age, ADA, OSHA and other regulations for legal operation.
• Lead the restaurant team to meet standards of guest service, quality and cleanliness.
• Operate within guidelines to achieve food cost, labor, utilities and sales profitability.

Skills

Positive attitude

Hiring & training

Food cost management

Labor cost management

Profit & loss understanding

Management experience

Tools

Microsoft Office

Job description

Firehouse Subs is looking for our next great General Manager!

This position is fully accountable for the profitable operation of a Firehouse Subs® Restaurant while adhering to all company guidelines and regulations. Hungry for a new job? Firehouse Subs is growing fast, and we are seeking a positive and energetic leader. We have a Commitment to and Passion for Hearty and Flavorful Food, Heartfelt Service, Public Safety…and hiring the best! Join our team and you’ll become part of a company that’s consistently rated among the best in the field of fast casual restaurants.

As the General Manager, you will:

• Ensure the restaurant is in full compliance with all local, state, and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA, and any other appropriate regulations required for the legal operation of the business.


• Ensure knowledge, adherence, and enforcement of all Firehouse Subs® Policies and Procedures.


• Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality, and cleanliness while embracing the Firehouse Subs® “culture” of a cheerful and fun work environment and Firehouse Subs® beliefs and values to adhere to and grow the mission and vision.


• Ensure the profitability of the business by operating within established guidelines and requirements for food cost, labor, controllable, utilities, and sales growth.


• Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner.


• Be accountable for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly.


• Be accountable for the continuous training and development of the restaurant Assistant Manager and Shift Managers


• Actively participate in Local Restaurant Marketing in local trade area.


• Implement and promote all Public Safety Foundation initiatives.


• Ensure all required programs, reports and legal documents are accurate, complete, and accomplished on schedule.


• Maintain awareness and participation in community affairs to take advantage of sales and public relations opportunities.


• Represent Firehouse Subs® in a professional, positive manner at all times.


• Communicate effectively to the GM/Owner any and all issues that may impact our business.


• Maintain restaurant equipment in full working order and communicates problems immediately to the Owner.


• Any other duties assigned by the Owner.

Requirements:

• Possess a positive attitude, Be ready and willing to manage their team and serve customers, every day with a smile.


• Be able to hire, train and motivate a high performance team.


• Understand and be able to manage food and labor costs.


• Understand a Profit and Loss Statement and operate restaurant at maximum profitability.


• 1+ years of management experience

Additional Requirements:

• Able to work on your feet for up to 13 hours at a time


• Able to lift up to 50 lbs


• Open availability - ability to work weekends and some nights required


• Cash handling skills required


• Familiarity with Microsoft office required


• Top notch customer service skills


• Ability to lead and develop a strong team

Firehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.