General Manager

PRC Property Management LLC; City of Yonkers (NY); On-site; USD 95,000 - 125,000; Full time

Job summary

Paycom - ATS is seeking a General Manager in Yonkers, NY, to oversee all aspects of the property's financial and operational performance on-site. You will lead a site team, ensure safety, compliance, and resident service, and coordinate with ownership and regulatory bodies.

The role requires HUD and LIHTC experience, a Bachelor’s degree, and at least five years of supervisory affordable housing management. Strong budgeting, reporting, and communication skills are essential to succeed.

Qualifications

• Bachelor's degree required.
• Minimum 5 years supervisory affordable housing management.
• Experience with HUD/LIHTC regulations.
• Strong communication and customer service skills.
• Bilingual (Spanish/English) preferred but not required.

Responsibilities

• Recruit, train, and supervise site team, fostering accountability and high performance.
• Meet or exceed financial goals and manage budgets.
• Prepare financial reports and annual budgets; analyze variances.
• Coordinate annual inspections and file reviews (REAC, MOR, ENSPIRE, HQS).
• Manage leasing activity, occupancy, and subsidies.
• Ensure regulatory compliance and accurate record-keeping.

Skills

Leadership

Customer service

Communication

Resilience

Multitasking

Attention to detail

Bilingual (Spanish)

Budgeting

Regulatory compliance

Team supervision

Education

Bachelor's degree

COS certification

LIHTC experience

Tools

Yardi Voyager

RealPage

REAC

HQS

Lease management systems

Job description

Overview:The General Manager is responsible for the overall financial, operational, and regulatory performance of the property, ensuring the property is maintained to the highest standards of safety, compliance, and resident service. This is a full-time, on-site position that requires prior HUD and LIHTC experience.Responsibilities:Recruit, train, develop and supervise site team, fostering a culture of accountability, professionalism, and high performanceMeet or exceed financial goals for the property, to include:Maintain property occupancy using all available sourcesEnsure the timely and accurate preparation and submission of all required financial reporting to Regional Manager, ownership and external partnersPrepare and manage annual budgets; analyze monthly and quarterly financial reports, identify variances, and implement corrective measuresIdentify & communicate with residents regarding issues affecting their tenancy including arrears/late rent notices/payment plansInitiate non-payment & holdover process as appropriateEnsure proper renewal and processing of affordable rent subsidies/requirements including, but not limited to: Project and Tenant Based Vouchers, Low Income Housing Tax CreditsEnsure adherence to established Purchase Order policy and procedures to ensure property budget is followedEnsure that the property meets all regulatory compliance requirements, to include:Coordinate annual property Inspections and file reviews such as REAC, MOR, ENSPIRE, and HQSRegister Rent Stabilized apartment with DHCR, as requiredEnsure all required site documentation is prepared and maintainedAttend file reviews and provide all required documentationReview and respond to all Agency Reports/inquiriesEnsure all required annual notifications and certifications such as bed bug reports, energy grades, window guard & lead based paint notices are prepared, submitted and posted according to law and guidelinesManage marketing and leasing activity in accordance with HUD/LIHTC regulationsMaintain tenant files in accordance with applicable regulations including HUD, LIHTCOversee application process including income qualifications and complianceLead all property and file audit preparations, inspections, and follow-up responsesEnsure SOPs are in place and communicated to staff for all compliance requirementsModel and maintain a culture of excellent customer service, to include:Maintain positive, professional relationships with residents, ownership, vendors, contractors, inspectors, and regulatory bodiesRespond to emergencies as needed to safeguard residents, assets, and operationsAttend virtual and in-person ownership meetings, and evening Tenant Association meetings when requiredManage move-in and move-out inspections with tenantsEnsure timely unit turnovers Prepare & send lease violation notices, lock out charges/noticesCoordinate timely project and tenant-based voucher lease renewal processCoordinate lease signing, income certification and subsidy processingCollaborate with the Social Service provider to make referrals to supportive agenciesReview incident reports and follow up with tenants/legal/securityMaintain the property in full code compliance and ensure all violations are promptly addressed and cleared up to prevent fines, including timely certification of corrections with all applicable agencies, to include:Ensure work orders are completed accurately and timely with proper documentationMaintain a level of cleanliness and security within the propertyOversee the coordination of building projects and coordinate tenant accessAddress issues that may arise with outside vendors/contractorsOversee & coordinate the HQS/ENSPIRE pre-inspection processConduct routine building inspectionsCoordinate and ensure completion of annual unit inspectionsRequirements:Bachelor's degree and Minimum of 5 years Supervisory level affordable housing management experienceDemonstrated skills managing a teamExcellent customer service, interpersonal, and resilience skillsCertified Occupancy Specialist (COS), or similar certification preferred but not requiredStrong computer and communication skills, both verbal and writtenAbility to multi-task and meet deadlines in a fast-paced environmentExperience with Yardi Voyager, RealPage or similar softwareAbility to prioritize and manage time effectivelyStrong attention to detailAbility to deal with ambiguityBilingual (Spanish/English) preferred but not required