General Manager

WhiteWater Express Car Wash; Cincinnati (OH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Paid Time Off

401(k) Retirement Plan with Company Match

Company-Paid Life Insurance

Clear pathways for career advancement

Free Weekly Car Washes

Job summary

WhiteWater Express Car Wash in Cincinnati, Ohio, seeks a General Manager responsible for overall operations and performance. This role includes leadership and management of staff, driving revenue growth, and ensuring customer satisfaction in a positive work environment. Candidates should have 1-3 years of management experience in fast-paced settings, strong leadership skills, and be comfortable with multitasking. The position offers a salary of $50,000 to $55,000 plus bonuses and comprehensive benefits including health and retirement plans.

Qualifications

• 1–3 years of management experience in retail, hospitality, or fast-paced environment.
• Experience supervising teams of 8–12 employees, including hiring and training.

Responsibilities

• Oversees overall performance and operations of the car wash location.
• Drives revenue growth and operational efficiency.
• Cultivates a positive, customer-focused workplace culture.
• Addresses and resolves customer and employee concerns.
• Ensures compliance with safety protocols and company standards.

Skills

Leadership capabilities

Communication skills

Sales acumen

Ability to multitask

Conflict-resolution abilities

Proficiency in Microsoft Office Suite

Proficiency in Google Workspace

Proficiency in POS systems

Education

High school diploma or equivalent

Job description

General Manager

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self‑starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

The General Manager is responsible for the overall performance and operations of a WhiteWater location. This role leads day‑to‑day operations, drives revenue growth, ensures operational efficiency, and fosters a positive team culture. The General Manager oversees staff development, upholds safety and service standards, and manages all aspects of financial and operational success.

Reports directly to the Area Director. Base salary ranging from $50,000 to $55,000 + bonus potential up to $17,500.

Key Responsibilities

Leadership & Culture

• Cultivate a positive, customer‑focused workplace culture through coaching and leadership growth.
• Lead by example, fostering a team‑oriented environment where every employee feels empowered to lead.
• Recruit, hire, train, and develop outstanding team members while managing performance and retention.

Customer Service & Employee Experience

• Deliver a safe, clean, and 5‑star experience for customers and employees from drive‑up to drive‑out.
• Address and resolve customer and employee concerns while promoting a respectful environment.
• Educate customers on wash products, packages, memberships, and promotions to support satisfaction and sales.

Operations & Safety

• Create and communicate schedules for daily and weekly operations.
• Ensure completion of all maintenance tasks, store cleanliness, and compliance with site standards.
• Troubleshoot equipment and partner with Facilities and IT to resolve issues quickly.
• Uphold company policies and enforce safety protocols across all operations.

Sales & Financial Performance

• Drive revenue growth through team development and effective customer interactions.
• Utilize KPI tools to increase membership revenue and retention.
• Manage controllable costs with the support of your Area Director and insights from our Business Intelligence dashboards.

Administrative

• Perform payroll tasks, including reviewing and approving employee hours, ensuring accuracy and compliance with company policies.
• Handle hiring, training, performance management, and employee development.
• Enforce company policies, procedures, and compliance standards to maintain operational consistency and legal adherence.
• Perform other duties as assigned to ensure smooth operations.

Qualifications

Education

• A high school diploma or equivalent is required. However, a combination of experience and/or education will be taken into consideration.

Experience

• 1–3 years of management experience in retail, hospitality, or another fast‑paced environment. Car wash experience is not required.
• Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.

Skills & Abilities

• Strong leadership and management capabilities with proven sales acumen.
• Excellent verbal and written communication skills with conflict‑resolution abilities.
• Proficient in Microsoft Office Suite, Google Workspace, and POS systems.
• Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail.

Physical Requirements

• Ability to lift and carry up to 50 lbs.
• Comfortable working outdoors in varying weather conditions (heat, cold, rain, humidity).
• Ability to stand, walk, bend, and move throughout a fast‑paced environment.

Availability

• Flexibility to work 45–50 hours per week, adjusting as needed to meet business demands.

Benefits

• Base salary ranging from $50,000 to $55,000 + bonus potential up to $17,500.
• Comprehensive Health Benefits (Medical, Dental & Vision).
• Paid Time Off in addition to Company Paid Holidays.
• 401(k) Retirement Plan with Company Match.
• Company‑Paid Life Insurance.
• Clear pathways for career advancement.
• Free Weekly Car Washes.