General Manager

Napa Bistro & Wine Bar - Stonecrest; Charlotte (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

Napa Bistro & Wine Bar - Stonecrest in Charlotte, NC is seeking a General Manager to plan and oversee daily restaurant operations, drive guest satisfaction, and meet performance targets. You will lead both front and back of house teams, manage budgets, labor, and standards, and coordinate with events to optimize promotions and sales.

This full-time role requires a Bachelor’s degree in Hospitality Management or Business Management, ServSafe certification, and at least five years of related

Qualifications

• Bachelor’s degree in Hospitality Management or Business Management preferred.
• Certification through ServSafe.
• Five years of related experience required.
• Excellent managerial and supervisory skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite or similar software.

Responsibilities

• Plans and organizes daily activities related to restaurant operations.
• Measures productivity by analyzing performance data, financial data, and activity reports.
• Coordinates with back of house leadership to ensure successful restaurant operations.
• Determines labor needs weekly and daily to meet service standards.
• Assists with budget preparation for restaurant. Meets monthly budget expectations adjusting where necessary.
• Coordinates with sales and events manager to determine timing, and number of sales promotions.
• Assists with, or prepares and updates, organization’s standards and policies.
• Performs other related duties as required.

Skills

General management

Leadership

Financial acumen

Communication

Organizational skills

MS Office proficiency

Education

Bachelor’s degree in Hospitality Management or Business Management

ServSafe certification

Tools

Microsoft Office Suite

Job description

Description

The General Manager will plan and oversee the daily operations of the restaurant to ensure goals and objectives are achieved.

Supervisory Responsibilities:

Exhibits Gracious Hospitality with both internal and external customers.

Ensures that sanitation exceeds expectations.

Hires and trains new employees, ensuring top quality candidates and employees are hired and retained.

Organizes and oversees the schedules and work of assigned staff.

Conducts performance evaluations that are timely and constructive.

Handles discipline and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities:

Plans and organizes daily activities related to restaurant operations.

Measures productivity by analyzing performance data, financial data, and activity reports.

Coordinates with back of house leadership to ensure successful restaurant operations.

Determines labor needs weekly and daily to meet service standards.

Assists with budget preparation for restaurant. Meets monthly budget expectations adjusting where necessary.

Coordinates with sales and events manager to determine timing, and number of sales promotions.

Assists with, or prepares and updates, organization’s standards and policies.

Performs other related duties as required.

Required Skills/Abilities:

Excellent managerial and supervisory skills.

Extensive knowledge of restaurant management.

Ability to interpret financial data as needed to set sales goals.

Excellent organizational skills and attention to detail.

Excellent written and verbal communication skills.

Proficient in Microsoft Office Suite or similar software.

Requirements

Education and Experience:

• Bachelor’s degree in Hospitality Management or Business Management preferred
• Certification through ServSafe
• Five years of related experience required.

Physical Requirements:

• Prolonged periods standing and walking
• Must be able to access and navigate the restaurant
• Must be able to lift 15 pounds at a time.