General Manager

Wonder; Chambersburg (Franklin County); Presencial; USD 90.000 - 108.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

HSA employer match

Learning and Development

Employee Stock

Employee Discount

Descripción de la vacante

Wonder in Chambersburg, PA is seeking a General Manager to lead a shared kitchen operation serving multiple brands and channels. You will own the local P&L, drive labor efficiency, food costs, and service quality while coordinating internal teams and contracted partners.

Lead a high-performing, hybrid workforce, forecast demand, and implement data-driven improvements to deliver exceptional guest experiences and growth across dine-in, pickup, and delivery channels.

Formación

• At least 3 years of experience leading high-volume, complex operations in logistics, field-based retail, hospitality, food, or eCommerce.
• Experience in fast-growing, operationally complex environments such as multi-unit retail or on-demand services.
• Proven leadership with full P&L ownership, KPI management, and operating results.
• Proactive problem solver thriving in fast-paced, ambiguous environments.
• Comfortable managing hybrid workforces across employees and contracted vendors/partners.
• Cross-functional fluency to influence finance, HR, logistics, culinary, and partner teams.
• Passion for customer service, quality, accountability, and results.
• Eligible to work in the US and 18+ years old.

Responsabilidades

• Oversee day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery).
• Optimize labor deployment, throughput, and service execution to meet business needs.
• Monitor inventory, waste reduction, and shelf life adherence with compliance.

Conocimientos

Leadership

P&L ownership

Cross-functional collaboration

Data-driven decisions

Customer service

Vendor relations

Staff development

Staffing optimization

Educación

Food Manager Certificate

Descripción del empleo

About WonderEverything’s on the menu at Wonder. Except compromise.Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.Join us as we work to make great food more accessible.About the RoleAs a General Manager, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes far beyond food service. You will lead a multifunctional team, manage cross brand collaboration in a single facility, and own the local P&L like a true General Manager.Success in this role requires operational dexterity: you may be navigating staffing decisions one moment and vendor relations the next. You’ll manage both employees and nonemployees (contract partners), drive business results, and represent Wonder in the local partner ecosystem. This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage and grow a complex operation.ResponsibilitiesLead Day-to-Day Operations with ExcellenceOversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery)Optimize labor deployment, throughput, and service execution to meet evolving business needsEnsure strict adherence to labor, food safety, team member safety, and compliance standardsMonitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherenceMaintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-timeMonitor customer feedback and operational trends to make data-informed decisions that drive service excellenceSet and drive key operational KPIs, ensuring alignment across internal and external contributorsManage Team and Partner PerformanceHire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leadersLead a blended on-site workforce of internal employees and external partners (contracted or brand-affiliated staff)Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roofAddress performance issues respectfully and quickly using coaching and performance toolsEnsure compliance with state and federal labor lawsDrive Business Results & Own the P<ake full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational marginEstablish and track KPIs related to guest experience, order accuracy, throughput, and financial performancePartner cross-functionally (with finance, culinary, procurement, logistics, etc.) to identify cost-saving and revenue-driving opportunitiesBuild action plans around local performance insights, customer feedback, and operational trendsGrow the BusinessOwn and drive company talent pipelines with a strong focus on succession building and readinessSelect, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hiresActively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locationsServe as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growthAnticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growthContribute to company innovation and evolution by sharing feedback, piloting new initiatives and championing best practices for company-wide rolloutManage Partnerships & Represent the Wonder BrandServe as the on-site point of contact for brand partners, vendors, and contracted operatorsNurture relationships with local stakeholders to foster trust, partnership, and operational consistencyEnsure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experienceRepresent Wonder in local community and business interactions, helping to grow our reputation and customer baseWho You AreA business operator with at least 3 years of experience leading high-volume, complex operations in sectors like logistics, field-based retail, hospitality, food, or eCommerceExperience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand servicesProven leadership background and track record of progressive growth and advancementDemonstrated success in full P&L ownership, KPI management, and driving operational resultsA proactive problem solver who thrives in fast-paced, ambiguous environmentsComfortable managing hybrid workforces across employees and contracted vendors/partnersKnown for cross-functional fluency—able to influence and collaborate across finance, HR, logistics, culinary, and partner organizationsObsessed with customer service, quality, accountability, and resultsRequirementsMust be at least 18 years of age and legally authorized to work in the USMust be able to lift up to 50 pounds and stand for extended periodsMust have open availability, including nights and weekendsFood Manager Certificate as required by State, County or Local Health Departments*This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)Role DetailsSalary Range: $89500 per year - $107500 per yearLocation: CHAMBERSBURG, PABenefitsMedical, Dental, and Vision Insurance100% employer-paid Life Insurance401(k) Retirement PlanEmployer match for Health Savings Account (HSA)Learning and Development opportunities to advance your careerEmployee StockEmployee DiscountNote: Some of our benefits vary by state and depend on the number of hours you work.Wonder uses an AEDT in its hiring process. Click here for more information.At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.