General Manager

EōS Fitness; Cerritos (CA); On-site; USD 75,000 - 90,001; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Employee referral program

Daily Pay access

401(k) + Company matching

Job summary

EōS Fitness in Cerritos, California, seeks a team-oriented leader to develop exceptional customer experiences while driving business objectives. As a key management figure, you will oversee hiring, training, and performance management of your team.

Ideal candidates have a minimum of 2 years in sales management and 3-4 years in customer service, with strong communication skills and a passion for the fitness industry. Comprehensive training, competitive pay, and excellent benefits are included.

Qualifications

• 2 years of sales management experience.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.
• Strong communication skills for interacting with employees and management.
• Excellent relationship building skills with all levels of staff.

Responsibilities

• Hiring, training, scheduling, and supervising staff members.
• Effectively communicate goals and expectations to staff.
• Set and achieve membership and revenue goals.
• Provide constructive feedback to staff members.
• Ensure high-quality customer service and address member concerns.

Skills

Sales management experience

Customer service experience

Communication skills

Relationship building

Detail orientation

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. Our core purpose is to create loyal, lifelong fans and exercise practitioners. Our core values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, and Fight Hard To Win.

Position Purpose

Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities

• Hiring, training, scheduling, and supervising staff members, including Assistant General Managers and Fitness Consultants.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign-ups.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Qualifications

• 2 years of sales management experience.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
• And, of course, someone who embraces our Core Values!

Requirements

• Must successfully pass background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate the company computer system including preparing documents, entering data into computer system, reading reports from a computer database or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Compensation

$75,000 - $90,001 USD

Benefits

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training, and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered - access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
• 401(k) + Company matching!*
• Personal education growth options with Sophia Learning.

Equal Employment Opportunity

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.