General Manager

MISTRAS Group; California (MO); On-site; USD 140,000 - 175,000; Full time

Job summary

MISTRAS Group in the United States seeks a General Manager to oversee lab operations, site visits, and overall safety, quality, and budgeting compliance. This role drives KPI-based improvements and collaborates with staff and customers to deliver value.

The ideal candidate will have leadership experience in industrial/NDT settings, strong communication skills, and a track record of managing safety programs, budgets, and performance across divisions.

Qualifications

• Prior experience in a General Management role preferred.
• Experience in an industrial, nuclear, petrochemical, refining or utility environment required.
• Nondestructive Testing (NDT) industry experience required.
• College coursework desirable, but not required.
• Effective communicator with ability to mitigate emotional customer and employee situations.
• Must understand MISTRAS' Advanced Technology offerings.

Responsibilities

• Oversee lab operation as a whole.
• Site visits with employees and customers.
• Support Operations with manpower and equipment staffing requirements.
• Manage and support Project Managers at assigned evergreen accounts.
• Develop and achieve fiscal budgets.
• Use KPIs to increase customer value.
• Approve all lab expenditures.
• Lead employee retention and development.
• Collaborate with sales on targets and pricing strategies.
• Contract review and negotiation.
• Ensure safe and quality-driven operations.

Skills

Leadership

Effective communication

NDT industry experience

Safety culture

Performance management

Education

College coursework desirable

Job description

Description

POSITION SUMMARY

MISTRAS strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every MISTRAS employee plays a part in our Company's success and making this a great place to work. We are committed to a work place where all employees are free to raise issues, concerns and questions for the improvement of our operations and work environment. Safety is the overriding priority in everything we do; all duties critical to safety, quality, and environmental protection are carried out in compliance with all requirements and with personal accountability.

compensation range- $140-175K

MAJOR RESPONSIBILITIES/ACTIVITIES

• Oversee lab operation as a whole.
• Responsible for site visits with employees and customers.
• Support Operations with required manpower and equipment staffing requirements
• Manage, direct and support Project Managers at assigned evergreens.
• Responsible for developing and achieving fiscal budgets.
• Utilization of key performance indicators to increase customer value.
• Approve all lab expenditures.
• In charge of employee retention, review, and individual development.
• Work hand-in-hand with the sales team in identifying strategic targets and pricing strategies.
• Contract review negotiation.
• Works in conjunction with entire staff in order to continue to operate an extremely safe and quality driven facility.
• Responsible for SOX, Safety, Quality, and Radiation Safety program compliance, and all statutory compliance.
• Maintaining all business records, including customer and vendor data files.
• Formulating the annual business plan and budget and monitoring adherence.
• Responsible for implementing company policies and protocols and ensuring compliance.
• Accountable for division safety performance.
• Responsible for division Profit and Loss statements and economic performance.
• Responsible for division payroll and accounts payable.

MINIMUM REQUIREMENTS

• Prior experience in a General Management role is preferred.
• Experience in an industrial, nuclear, petrochemical, refining or utility related environment is required.
• Prior experience in the Nondestructive Testing (NDT) industry is required.
• College course work is highly desirable, but not required.
• Effective communicator with the ability to mitigate emotional customer and employee situations.
• Must possess an understanding of MISTRAS' Advanced Technology offerings.

ESSENTIAL PHYSICAL FUNCTIONS

Frequent lifting up to 30 lbs.

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is "At-Will," which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee. Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative.

Note to Applicants

Smoking is prohibited in all indoor areas of the Company. Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state's workers' compensation law.

Initial (if applicable): Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable): Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR A