General Manager

Extended Stay America; Boca Raton (FL); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

401(k) Savings Plan

Paid Time Off

EAP

Employee Perks Program discounts

Job summary

Extended Stay America in Boca Raton, FL seeks a General Manager to lead hotel operations, ensuring guest satisfaction and associate engagement while maintaining brand standards. You will drive financial performance, recruit and train staff, and uphold ESA policies.

This role requires strategic leadership and strong focus on guest experience. Responsibilities include daily inspections, team meetings, cost control, and selling a positive work culture with emphasis on safety and service excellence.

Qualifications

• Minimum three years related hospitality management experience.
• Customer experience oriented; must have valid driver;icense.

Responsibilities

• Demonstrates and promotes commitment to guests' experience.
• Ensures guest-related issues are resolved per company goals.
• Maintains rooms to Guest Ready standards and grounds in excellent condition.
• Conducts daily room/Guest Ready inspections.
• Manages ESA Brand Standards and drives continuous improvement.
• Ensures proper recruiting, interviewing, screening, reference checking, and hiring procedures.
• Onboards and trains new associates including ESA training courses.
• Leads a positive work environment through teamwork and recognition.
• Works with District Manager on coaching and policy enforcement.
• Conducts daily team meetings and communicates hotel needs.
• Provides teams with tools and supplies to perform duties.
• Maintains PAR levels and ensures budget-compliant purchasing.
• Manages room inventory and labor costs effectively.
• Handles cash management and in-house guest balances.
• Generates leads through guest interactions and in-house opportunities.
• Ensures policy compliance at hotel level.
• Completes bank deposits and sales-related tasks.
• Performs competitive surveillance.

Skills

Customer service leadership

Operations management

Team leadership

Communication skills

Spanish knowledge

Education

Associate degree (2-year)

Job description

POSITION PURPOSE AND SUMMARY

Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace.

Watch A Day in the Life video for General Manager https://vimeo.com/showcase/5180017/video/265597879

MAJOR / KEY JOB DUTIES

• Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
• Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
• Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards.
• Completes daily room and Guest Ready room inspections.
• Manages ESA Brand Standards and processes while pursuing continuous improvement.
• Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
• Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance.
• Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition.
• Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner.
• Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables.
• Provides team members with the necessary tools and supplies to perform their jobs.
• Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors
• Efficiently manages rooms to keep all guest rooms in service.
• Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards.
• Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely.
• Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities.
• Upholds and enforces ESA standards and policy compliance at the hotel level.
• Ensures bank deposits are completed in accordance with company policy
• Completes competitive surveillance (Sales Drive Bys)

OTHER DUTIES

• Reviews in-house rates.
• Adheres to federal, state and local employment related laws and regulations.
• Performs duties in all aspects of hotel operations as needed
• Directly manages an Assistant General Manager / Team Leader.
• Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues.

BENEFITS

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Long Term Disability
• Optional Employee Paid - Voluntary Benefits
  • Short-Term Disability
  • Buy-Up Long-Term Disability
  • Supplemental Life Insurance
  • Dependent Life Insurance
• 401(k) Savings Plan
• Paid Time Off
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

Compensation

Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

For Colorado, Washington, California, Applicants Only: General Manager GMA- $53,000 - $76,000 Annually

For New York City (Whitestone) Applicants Only: General Manager GMA - $57,000 - $87,000 Annually

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

MINIMUM QUALIFICATIONS

Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check.

PREFERRED QUALIFICATIONS

• 2-year degree highly preferred
• Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software
• Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines
• Ability to manage and direct a staff to perform daily job tasks
• Conversational or proficient in Spanish

ENVIRONMENTAL JOB REQUIREMENTS

The work environment characteristics described here are representative of the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions.
• Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
• Typically, moderate noise level in the work environment.
• Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel.
• Occasionally push, pull, lift and/or move up to 25 pounds.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Read, write and speak English and comprehends basic instructions.
• Write in an effective and grammatically correct manner to generate effective short correspondence and memos.
• Present information in one-on-one and small group situations to customers, clients, and associate.
• Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property.
• Conversational Spanish would be beneficial