General Manager

Sonesta International Hotels Corporation; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company  

Job summary

Sonesta International Hotels Corporation in Atlanta is seeking a General Manager to oversee the full‑service hotel, guiding operations, guest experiences, and financial performance. You’ll lead cross‑functional hotel operations including Front Office, Housekeeping, F&B, Sales, Revenue, Events, Engineering, Spa, Recreation, and Finance to drive excellence.

The ideal candidate has 7+ years of progressive hotel leadership, a Bachelor’s degree in Hospitality Management, Business, Finance, or related

Qualifications

• Bachelor’s degree in Hospitality Management, Business, Finance, or related field.
• 7+ years of progressive hotel leadership or executive hotel operations experience.
• Experience in managing budgets, forecasting, profitability, and KPIs.
• Proven ability to lead large cross-functional teams in fast-paced hospitality settings.

Responsibilities

• Lead all aspects of hotel and resort operations across Front Office, Housekeeping, F&B, Banquets, Sales, Revenue Management, Engineering, Spa, Recreation, Security, and guest services.
• Drive guest satisfaction, service culture, and luxury hospitality experiences.
• Recruit, develop, coach, and inspire hotel leadership teams.
• Oversee hotel financial performance including budgeting, forecasting, labor management, and expenses.
• Partner with Sales, Revenue Management, Marketing, and Operations to maximize occupancy and RevPAR.
• Monitor KPIs, guest satisfaction, online reputation, and business performance metrics.

Skills

Leadership

Cross-functional leadership

Communication

Guest experience

Strategic planning

Team building

Financial management

Operational excellence

Education

Bachelor’s degree in Hospitality Management, Business, Finance, or related field

Tools

PMS systems

Revenue platforms

Reporting tools

Hospitality technology

Job description

What this role is all about

At Sonesta, our General Managers are the heartbeat of the hotel — leading teams, shaping guest experiences, driving commercial success, and bringing our People People culture to life every single day. As the General Manager of a full-service hotel or resort, you’ll oversee all aspects of hotel operations while leading the property toward exceptional guest satisfaction, operational excellence, team engagement, and financial performance. This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing strategic leadership, guest experience, commercial performance, operational execution, and people development. You’ll lead cross‑functional hotel operations including Rooms, Food & Beverage, Sales, Revenue, Events, Engineering, Spa, Recreation, and Finance while helping position the hotel as a leader within the market and community.

What you’ll be doing

• Lead all aspects of hotel and resort operations including Front Office, Housekeeping, Food & Beverage, Banquets, Sales, Revenue Management, Engineering, Spa, Recreation, Security, and guest services.
• Drive exceptional guest satisfaction, service culture, operational excellence, and luxury hospitality experiences across all departments.
• Recruit, develop, coach, and inspire hotel leadership teams and associates to support engagement, accountability, and performance excellence.
• Oversee hotel financial performance including budgeting, forecasting, labor management, operational expenses, profitability, and revenue growth initiatives.
• Partner closely with Sales, Revenue Management, Marketing, and Operations leaders to maximize occupancy, ADR, RevPAR, market share, and commercial performance.
• Monitor operational KPIs, guest satisfaction scores, online reputation, service recovery opportunities, and business performance metrics to drive continuous improvement.
• Lead strategic planning, operational execution, capital projects, renovations, owner relations, and long‑term property performance initiatives.
• Ensure compliance with brand standards, hotel operational procedures, OSHA regulations, food safety requirements, safety policies, and legal compliance standards.
• Represent the hotel and Sonesta brand within the local business community, hospitality industry events, ownership groups, and community partnerships.
• Support group business, conferences, weddings, VIP experiences, resort programming, and special events to ensure seamless execution and guest satisfaction.
• Create a positive, collaborative, and high‑performing culture aligned with Sonesta’s People People philosophy and leadership expectations.
• Lead emergency response efforts, crisis management, operational recovery planning, and business continuity initiatives as needed.
• Any other duties as assigned.

What great looks like

• Bachelor’s degree in Hospitality Management, Business, Finance, or related field preferred.
• 7+ years of progressive hotel leadership, resort operations, hospitality management, or executive hotel operations experience preferred.
• Previous General Manager, Resort Manager, Hotel Manager, Director of Operations, or senior hospitality leadership experience within a full‑service hotel or resort preferred.
• Strong knowledge of hotel operations, luxury hospitality, Food & Beverage, guest experience, sales strategy, revenue management, labor management, and operational performance.
• Proven experience managing hotel budgets, forecasting, profitability, operational KPIs, guest satisfaction metrics, and commercial performance initiatives.
• Excellent leadership, communication, relationship‑building, financial, and strategic planning skills.
• Ability to lead large, cross‑functional teams in a fast‑paced hospitality or resort environment.
• Strong operational mindset with the ability to balance guest experience, team culture, and financial performance effectively.
• Experience using PMS systems, hotel operational systems, revenue platforms, reporting tools, and hospitality technology preferred.
• Flexible availability including evenings, weekends, holidays, and on‑call operational support as needed.
• A passion for hospitality, leadership, operational excellence, guest engagement, and creating exceptional hotel and resort experiences.

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)

Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer.

We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.