General Manager

Community Choice Financial Family of Brands; Appleton (WI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Training program

Educational reimbursement

401(k) with company match

Medical insurance options

Life and AD&D insurance

Paid time off

Diverse culture

Job summary

Community Choice Financial Family of Brands is seeking a General Manager to lead the store and team, delivering a white-glove customer experience and driving performance. You will coach, develop, and guide staff to meet company objectives and strengthen brand presence in the community.

You'll oversee operations, training on systems and policies, manage KPIs, and drive sales of loan or pawn products while ensuring compliance and security in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent required.
• At least two years of supervisory or leadership experience in retail, financial services, or related industries.
• Operations leadership experience.
• Excellent verbal and written communication skills.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday.
• Ability to use phone, POS, Microsoft Office, and other systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required and conducted in accordance with applicable law.
• Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, the ability to move and transport up to 25 pounds, the operation of mechanical controls.

Responsibilities

• Oversee and develop store Team Members to build new business and maintain profitability.
• Coach on systems, policies, compliance, account management, recovery, and performance reports.
• Manage store performance by meeting/exceeding KPIs and analyzing reports.
• Lead sales by offering loan or pawn products, leveraging marketing, referrals, and community events.
• Supervise cash management and loss prevention with proper opening/closing procedures.
• Maintain compliant environment and professional store appearance.
• Use personal vehicle for deposits and company business throughout the day.
• Maintain a full-time in-person schedule, including some weekend hours (≥40 hours/week).

Skills

Verbal communication

Written communication

Leadership experience

Retail/financial experience

Driver's license

POS systems

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Who We Are

To continue providing even more financial solutions and rewarding career opportunities to support the communities where we live and work, the TMX Finance Family of Companies is now part of Community Choice Financial Family of Brands. Your details will still be stored and sent to our Talent Acquisition team for review. Thank you for expressing your interest in working at Community Choice Financial Family of Brands, one of the nation’s largest consumer specialty finance organizations!

Overview

As a General Manager, you will lead the success of your store and team by setting the bar high for performance and providing the white glove experience our customers expect. You will coach, develop, and lead your team to reach Company objectives and serve as the trusted face of the store, helping to build brand recognition and drive business. Along the way, we'll provide you with a training and development program to help you move your career forward.

Responsibilities

Oversee, coach, and develop all store Team Members in order to build new business and maintain store profitability. This includes training Team Members on systems, policies, compliance, account management, recovery, and daily performance reports.

Manage overall store performance by meeting or exceeding Company performance standards, including Key Performance Indicators (KPIs). Track, analyze, and train Team Members on various performance reports.

Lead your team to reach or exceed sales goals by extending loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events.

Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses. Conduct proper opening and closing procedures.

Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Maintain a visually pleasing and professional atmosphere that aligns with the values and mission of the Company. This includes overseeing store planograms and ensuring seasonal and/or promotional marketing materials are displayed properly.

Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.

Work efficiently in a rapidly changing and fast‑paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Ability to maintain a full‑time work schedule with regular in‑person attendance, including some weekend hours, is required for this position. A full‑time work schedule for this position includes, at a minimum, 40‑hours per week*.

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up‑date hourly requirements.

Qualifications

• High School Diploma or equivalent required
• At least two years of experience and proven success in a supervisory or leadership role in retail, financial, customer service, or related industries
• Operations experience in a leadership capacity
• Excellent verbal and written communication skills
• Valid and current driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Must be at least 18 years of age (19 in Alabama)
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

• Associate degree or higher
• Experience in retail, sales, or financial industry
• Bilingual English/Spanish is a plus and may be required for certain locations

What We Offer

Our Benefits Include**:

• A comprehensive new hire training program
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Performance‑based career advancement
• Educational Reimbursement Program
• Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
• Company‑Sponsored Life and AD&D Insurance
• Voluntary benefits, including dental, vision, short‑term and long‑term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
• Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
• Diverse Culture and Inclusive Environment

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

About Us

TitleMax® is one of the nation’s largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax® has expanded to over 900 locations spanning 14 states.

The information contained herein is not intended to be an all‑inclusive list of the duties and responsibilities of the job, nor is it intended to be an all‑inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In‑store positions are in‑person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.